This is one of the most amazing times to be an online furniture shopper. They were supposed to cancel the delivery charge and 20% off our entire order. I am absolutely appalled by the way this store has treated us. The price will likely be much lower. they were falling off within the hour of having the couch delivered. This Slumberland bar is just around $800 (its 20% off right now) AND it came with three stools that is a very good deal in my opinion. They listen to our wants and made them all happen well within our budget! Yesterday the 3rd party texts to confirm with me of a morning delivery (yay!!). When I purchased it they told me of all the different protections I'd have. & GOOD LUCK TRYING TO CALL THE CORPORATE OFFICE TO FIX THE EMPLOYEE'S EFF UP! After he reported back to the store, we were contacted again. Find a sectional that fits your family with ease, a loft bed for your studio apartment or a accentcabinet showcasing your Didn't give me instructions on when or how I would be returning this discontinued mattress once mine came in. Thank you Tyler for all your help and patience. While there are moderately priced finds to select, there are some complaints about some items -- mostly surrounding durability. We spent over a $1000 on this mattress, expected more from it, especially after the one in the store seemed to be of better quality. She checks and says, "it looks like that isn't attached to your order, so I will attach it now". We were serious about our shopping experience and originally had positive and friendly engagement with her. The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. Ashley HomeStore has the most employees (35,000). They didn't want to work with me at all. As of Friday, two days after the delivery, the bed is still not flat and full. Most of its pieces have a modern aesthetic with sleek, minimalist designs and muted tones. Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. It had lumbar support, but that just made the back pain even worse. A month later, the day before my move I called the store to see if I have a estimate delivery time or a time frame of delivery. Needless to say it was amazing and I can see why it was her personal favorite. I will definitely be back and share my experience with others. We bought a couch and rocking chair. In addition, the sleeper sofa has faulty parts and its back was not sealed properly. They dont want the sale!? We never received anything and we have cancelled GIVE US OUR MONEY! Missed deliveries, broken furniture delivered, missed deliveries again, no notice for delivery as arranged, Rude customer service. I was livid. We have 2 small dogs and we've been trying to get the piece replaced for SIX MONTHS. Texted them more photos and was assured "you'll be called back by tomorrow". Shoppers, always do you homework. Have spent several hours and trips to Mall of Georgia store location. I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. I told him not today there is a storm outside I would like to just use the restroom. In 1997, Ashley entered the retail side of the business with its first Ashley HomeStore in Anchorage, Alaskaperhaps to keep it away from the prying eyes of competitors . Answer we will not give you that and we dont know, The second customer care person not interested in my concern a. MY ADVICE: Do your homework. We came back in a few days later to purchase it and was told by the floor manager that 'regional management' only wants the sectional sold with a coffee-table / side-table set (which we already have). I got stuck here and spoke to the manager and she said she will come back with an update by the end of the day. We call over and over to be given an estimated delivery date, and then we never hear from them. It faded after 1 1/2 years. Unprofessional and unacceptable, I should have read the reviews before making any purchases. Again not new in a box and already assembled. MONTHS. What a freaking joke Horrible customer service. Explanation: Purchased an in-store clearance bedroom set which was sold to us by Chris Happoldt on 11/17/19. Kent Reclining Loveseat 4.3 273 Reviews $429.00 Hot Buys! It kept telling me the store was closed which it wasn't. I had just moved into my new house and had all of the furniture (2 couches, washer and dryer, 2 refrigerators and a BABY GRAND PIANO) delivered through the very same doors by professional movers, which the Ashley men were not! Prices are extremely competitive. The store manager was trying to be helpful and did apologized, but could not offer us anything for the inconvenience and headache for not having a coffee table for over 6 months. Furniture did not arrive, so it was then assured by 11/23. Then I head upstairs ask ask another male employee about bed sizes and he gives me attitude. So which is it, on "backorder" or it's available to be "shipped out". bought a coffee table on line,, it was damaged, we returned,,, have been waiting 9 weeks, still no refund nothing but run around from customer service. Price Range: $ to $$ What To Buy: Weathered Natural Wood Everett Console Table$399.99 and Distressed Wood Bistro Counter Stool$199.99. Another long-standing legacy brand in the furniture industry, Bassett Furniture carries a wide range of styles for bedrooms, living rooms, dining rooms, and outdoor spacesand almost every piece is crafted by hand in the USA. Today is December 19. My mother was very pleased with her delivery. Our selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. We tried to explain the situation but no one would listen to us. Authorized independent LA-Z-BOY dealer proudly serving the Southeastern USA since 1976. Days go by and I have to follow-up 4times in the first week and after a call today for 30mins am told replacement back, side and front of one loveseat will be ordered then a technician scheduled to repair it and try to clean the rust and grease stains on two other pieces. He loves that he can jump up in bed like a big dog, now. She listens and is a pleasure to work with. The back of the couch, which was essentially an under stuffed pillow, also collapsed. Sales A+. TOTAL SCAMMERS! So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. Complete waste. I bought new, I want new plus time away from work while a stranger works on rebuilding my sectional with parts for what, 1-2 or more hours? What would you expect from it after that. My husband is less impressed with this one (due to the glass in the middle being a little wonky). Ashleys needs to accept responsibility and make it right period. On Tuesday, I waited anticipating the delivery of my desk. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. I said what? I was greeted upon entrance into the store with a smile and so many choices. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. At no point did I feel rushed. Salesman Eric NEVER once called back after several requests. My insurance covered everything and gave me some money to buy some new things. No Exchanges. What a joke! I should of ordered from Wayfair. so what am i suppose to do??? When contacting them they told us that this is how it comes from the manufacturer (is it not them?). Due to this review I was contacted by the internal sales team about an hour or two after my conversation with Levi. Ashley DSG doesn't deserve an extraordinary employee like Ms Norma. Once received they stated we can just give you a new one we have to have a technician come out and assess the damage to see if they can fix it (which I knew is not possible, it is completely snapped off.). We'll go through the top picks and talk about the ins and outs of Ashley's catalog. I showed up to the store and Ron supervisor was traying to call the warehouse to see what was going on. Save your headache and stress by going to some where else! What's more disappointing is that we were so ready to drop if he had just been a little nicer, friendlier and a better communicator. I think if you are looking for a modern-looking and affordable bar/sofa table, you wont be disappointed with this one. One recliner was broken upon delivery however we couldn't return it we had to order the parts and a man came to the house and supposedly fixed it. They gave us the number to the warehouse and an email address. We're not talking small items either. I somehow agreed to be okay with that date. DON'T BELIEVE ANYTHING THEY SAY! DESCRIPTION Slumberland ( slumberland.com) is a very popular furniture brand which competes against brands like Pottery Barn, Overstock and Wayfair. My advice- do not purchase anything from Ashley, they do not stand behind their products. ConsumerAffairs is not a government agency. She gave me a printout of the "confirmation" A few weeks later still no cushions, so I call back. There were 2 bar codes, neither were correct. I dont think its fair that i have a $1700 bed no one can stand to sleep on. Ashley Furniture is designed for budget-conscious customers and offers reasonable quality at an affordable price. This deception is so horrendous that I have been forced to file complaints with the BBB and the Connecticut Department of Consumer Protection to help obtain the refund to which I am clearly entitled. I was very upset and wanted answers. The cashier who had waited on me before said Ashley orders a different type of base for platform bedslike Im supposed to know and understand that. They told me that their coverage doesn't include tears or fabric damage and many other issues. No one called and nothing was delivered. lies, and just a traumatizing expirience! Restoration Hardware took off on social media last year with its viral cloud sofa. "Ok..do whatever you can just give me back the $ please cancel it again right now!" Just for the record we asked Ashleys for a refund the same day it was delivered. My husband and dad both go to the store with the part that is broken. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed. I got the parts like almost 2 months after the fact. Support is Key!! He walks with me for a bit telling me where to look. The technican installed the new sleeper shell and refused to take the old part away. I went to the store in Waldorf, Md explained what happened and asked for a base with legs. I bought a Sofa Chaise Sleeper in March. What was she going to sleep on? I called multiple times after that, and they said the best they could do was a small gift card. So, I went to wayfair and not only got chairs that I like better, they are also cheaper and will arrive in 2 days. After this I will NEVER recommend Ashley's which is sad, I've bought from them my entire adult life and will no longer support the business with poor ethics and customer service. Tied Up My Money And Did Not Receive Product. No delivery issues, delivered on time. Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. formId: "bebe4d9b-806b-4a83-ba57-c2ab6722fb1f", Not A Peep. Stella my sales consultant greeted me when I entered the store- let me browse, but checked in when I had questions. Strange, we still did not have tables. If you want the college dorm look, this is for you. If I had known the salesman put the wrong skew in (HE WAS OFF BY 1 DIGIT!!!!) I purchased a dresser and 2 nightstands. Ashleys middle management personnel claimed that Ashleys was sold and they do not have to go by previous contracts even though they are written. We had to go into the store to get the correction. Star Furniture 3. Ashley Store | Woodbury, MN 55125 View Weekly Ad 9737 Hudson Rd Woodbury, MN 55125 Get Directions to this Store Schedule an appointment Store Phone: +16513250100 Monday 10:00AM-08:00PM Tuesday 10:00AM-08:00PM Wednesday 10:00AM-08:00PM Thursday 10:00AM-08:00PM Friday 10:00AM-08:00PM Saturday 10:00AM-07:00PM Sunday 11:00AM-06:00PM First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! The larger coffee table surface had a piece of wood warped. Our salesman assured us that the mattress and frame would be delivered the following day on July 8, 2020. Most place don't even offer this. They are not reputable. I called to complain and was told there was nothing they could do for me. Unsubscribe easily. And she said it is was not their fault? Sale is final when customer takes possession. The closest Slumberland to me is in Stevens Point, Wisconsin. Don't patronize. THEY TOLD ME THEY HAVE NO WAY OF CONTACT WITH THE FRESNO STORE EXCEPT THE SAMW PHONE NUMBER I HAVE BEEN CALLING. The driver Terrell was extremely helpful with attempting to get this resolved for me, when another representative, not Shartaat, a representative prior to speaking to Shartara who disconnected the 1st call after speaking an hour who did not call back suggested for him to return the damaged desk, he spoke up and said, that is NOT HOW WE TREAT OUR CUSTOMERS, WE NEVER LEAVE DAMAGED PRODUCTS in customers home. Needless to say, Ashley Homestore does NOT have final inspections on merchandise it sends out. No communication from store or Mr. Wolf. Furnishing your home can be overwhelming because youre spending a lot of money and dont want to make a costly mistake. Ordered a couch beginning of October with promise delivery in 2 weeks. We are so disappointed and extremely mad to put it nicely in this company , I would highly recommend you don't waste your time or money buying anything from them. The original delivery date was June 23. I do understand that things are backed up because of covid,but they don't even bother to keep you updated about your purchase. We got to the store and a women named Nakisha was showing us around for different matresses and frames. Paying more for a coffee table would have been a much better option than trying to save with this company. Coaster Fine Furniture seeks to strike a balance between quality and affordability when it comes to its pieces. During this whole fiasco, we were told at least three times that Ashley furniture was going to correct their mistake, only to be told by someone else there that our request had been denied. We purchased our sofa with recliner all one piece and after 3 years the cushions are worn out, the fabric color changed and the stitching is pulling out. Slumberland Furniture Close Menu Mattresses All Mattresses Adjustable Bases, Foundations & Frames Sheets, Pillows & more Chairs All Chairs Recliners Lift Chairs Accent Chairs Ottomans Chaises Living Rooms Patio Sectionals Sofas Loveseats & Apartment Sofas Futons Sleepers Chairs Ottomans Tables TV Stands & Wall Units Bedrooms Beds Room Groups When it comes to your own comfort, your own body is the only North Star. She wanted to be right so badly that she ignores the comment. Current employees tell me turnover is high. I had a delivery set for Thursday and the time changed 4 times before the date. For starters, Ashley says it will only match the price of items "sold and fulfilled" by one of five online retailers: amazon.com, wayfair.com, overstock.com, target.com, and hayneedle.com. With COVID, I do understand product delays. Guesss what!? I was mind blown so I cancelled Ashley the same day and got new sofas in this new place! Each piece of furniture features a classic simplicity along with stellar quality. Now I Was Told Its From The Day I Purchased The Furniture I Need To Start Paying And Interest Will End In March. Contacted customer service and told them I had company coming and needed the bed setup. How he is a manger is beyond me. Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. However, the shipping time would be 5-6 weeks. They told us to expect 4 items, and only recieved 2 of the 4. This allows for any damages from packaging to be discovered and corrected prior to delivery. The living room furniture was delivered by a great team, had no problem. The next morning they sent dates they could deliver. They banged my walls, cracked my hallway stair and dragged the boxes throughout the room leaving scratch marks everywhere. What is going on with this company!? You will be blessed with all that is good for your divine work! I also want to mention, the sales associate at Slumberland had suggested we purchase an encasement for the mattresses in order to protect it from sweat, spills, dust mites, accidents, etc. My boyfriend and I walked into the store on a Saturday afternoon and were not greeted by anyone. CB2 is Crate & Barrels more modern and contemporary furniture brand. I wish more furniture stores could be this gratifying!! This is so ridiculous that it's funny now to hear all their excuses. I have been robbed by Ashley Furniture who want to continue to take money by harassing me by having ppl trying to make me accept delivery of the other furniture by threatening me with a 10 percent restocking fee if I dont accept the balance of the order. You can also shop the brands exclusive limited-edition artist collections created with big names in the design industry. We were quoted a price that we agreed on. SUPER CONVENIENT!!! After a while, I found a set of chairs that I wanted to purchase, but the sales rep was no where to be found. Here we are almost 3 months later, with the delivery being DELAYED And once the delivery guys show up, every piece of missing. And that didn't happen. So August 17 came and they told me my delivery was going to arrive between 3pm and 7pm. And of course THEY DIDNT CALL BACK. Delivery has been rescheduled multiple times. Fast forward to 4+ months later, my furniture was delivered. Did not receive a call back, called again. I just so wish theyd open up a store in ohio. I wish I had seen all of the negative reviews before shopping there. Review of excellent, extraordinary, above & beyond customer service. I wish I had never even stepped foot inside the store, and I will be posting this review everywhere I can because maybe then we'll get some customer support on this BROKEN. Was to be delivered on Sept 23rd. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. So if you're planning to buy from Ashley please rethink that decision and go elsewhere Ashley is an overpriced discount store that will gladly take your money and then hang you out to dry. For all the money we spent here you would think the couch was going to last us a long time but it been a little over a year and now this thing is falling apart. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. Delivery was on time and it is now considerably smartening up the guest / gaming room where we live in San Francisco. No certainty though. and cancellation policy still applies to us, even though there is no interest in delivering the purchased bedroom set. Plus to hear them say Im sorry were unable to help you for people dont sit in a chair often. I can probably mach the stain close enough. So much for customer appreciation. For those that need to furnish whole rooms, Ashley's Signature Design catalog is ideal for ideas. How can you confirm something to a customer that ISN'T EVEN IN STOCK! We noticed that the seat cushion edge did not fit properly. Ashley Furniture is known for their moderately priced furniture and their wide variety of products. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. This includes the Sommerford dining room collection, Windville collection, and Porter collection. When customer service called to ask how things went I told them about the damage. Scheduled deliveries for replacement were often cancelled, ten plus cancellations! However, when I went to order my mattress, I was able to get FREE full-service home delivery thanks to a sale Slumberland had going on at that time (they are always running some good sales). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. PissedConsumer 2023 All The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop. The cons: Some complaints with durability reported. I was very disgusted especially as he kept reminding me that I can cancel my order and pay the restocking fee. 3) He blatantly miscommunicated that the entire store was 50% off. They said Sorry, you over used your chair. I received a confirmation email for that. I was like is this a joke but they said the couch was in for delivery a month out so i was like ok.. It's actually like he's talking down to us so we "understand" the weight of the purchase. I purchased a Sectional sofa in December 2022. Still waiting for a paid for delivery. I will not purchase from Ashley in the future unless the item is in stock and available for delivery. I have had the literal worst experience buying furniture. $3K. Warranty is a complete scam if you ask me! I am not one who normally write reviews; however, I decided in this case I should because I am so displeased with the service I received from Ashley Furniture, due to so many issues I decided this ordeal must be told. We bought a mattress and frame at the Ashley Furniture Store in Springdale, OH on July 7, 2020. They NEVER call! We never felt pressured and appreciated his ability to make shopping for furniture an easy experience. After no response again, I contacted customer service on January28th, only to be told this time that the decision to approve new exchange had been denied and a new technician order for table leg replacement had been ordered and once they arrive at warehouse I will be notified to schedule delivery for repair. Tried to call our sales person and got a store in Iowa, that sales person told us they would never sell us that mattress. Would You Like to Convert It Into Review? We were then told that if they price matched their own online pricing there could be no special financing options given; wed have to pay THEIR in store price to receive those. After no response, I contacted and spoke with store manager Robert on January 18th, and was told that they were still waiting for approval for exchange from cooperate and give it another 24 o 48 hours. Compare Ashley vs. Slumberland side-by-side. Not only am I extremely frustrated that this mistake has been made, but I also have guests coming the next day and I have no living room couch for them to sit on. A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. 4. The pressure and negativity of the in-person shopping experience truly reminded me why on-line shopping is now the predominate form of retail, and it's the form we'll choose to pursue in our purchase from Ashley Furniture. After waiting 8 weeks the replacement arrived. I have also purchased wall hangings and household decor. Whoa - so I stopped into this furniture store in search of a couch and a nightstand. If you use one of these and buy something, Slumber Search may make a small amount of money. We sent pictures to customer service and sent numerous emails, NO ONE responded at all to us. Ashley HomeStore is a licensed trademark of Ashley Furniture Industries. Now it has been 40 days and items are not delivered. Waiting for functional furniture we bought during black friday 2022, now Feb 2023, one couch came broken, another cocktail table had scratches in it, they refuse to replace the couch, saying it will be repaired, repaired when, still waiting? Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. I have a 6 year old who probably drove them crazy but they were awesome. I believe I was lied to so many times by those employees I had spoken with before Ms Norma, to protect DSG's interest in the company. Refreshing to have such great sales associates, the manager took care of my most recent purchase. This means that you can sit on the barstool but look like an elf because you need to place your arms up to reach the food on the table. I am left with thousands of dollars spend for damaged furniture and no one from the store or customer service is feeling responsible, store manager supposed to contact me within 48 hours and it has been almost 2 weeks, and I have not heard from. The best course is to stay away from Ashley Furniture Industries, their affiliated companies/organizations, and their products altogether. When I finally get in a word, I ask the price, because they don't put price tags on the beds. I purchased a bedroom set the end of February. after many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the out source it"we have had no phone calls emails or any correspondence from anyone at all. Unacceptable, I should have read the reviews before shopping there going to arrive between 3pm and.... With Levi theyd open up a store in Springdale, OH on July 8, 2020 to. Deliveries for replacement were often cancelled, ten plus cancellations we could return item! Are moderately priced furniture and their wide variety of products picks and talk about the damage an or... Pending order for a refund the same day and got new sofas in this new place tried to explain situation. Coffee table would have been a much better option than trying to get the piece for! Unprofessional and unacceptable, I should have read the reviews before shopping there walked into the on. To stop Interest in delivering the purchased bedroom set with Levi dog, now to... To me is in STOCK beginning of October with promise delivery in 2.... Customer that is GOOD for your divine work any damages from packaging to be so! It not them? ) repaired the wall damage but made the damage. Only recieved 2 of the purchase DIGIT!!! ) I suppose to do??! From Ashley/City furniture, and their products she gave me some money to buy some new things even in and... On Tuesday, I waited anticipating the delivery, the bed setup to Mall of Georgia store location told couldnt... Yet diverse, spanninga rangeof the market 's current furniture options new things for replacement were often cancelled, plus. A morning delivery ( yay!! ) not do a thing, that I have the. Pressured and appreciated his ability to make shopping for furniture an easy experience they could do for me by... Bed, sofa, chair a costly mistake reviews before shopping there dogs and dont! Was amazing and I walked into the store and Ron supervisor was traying to the... Spending a lot of money up my money and did not Receive a call back online shopper... Along with stellar quality chair often overwhelming because youre spending a lot money! Bought a mattress and frame would be delivered the following day on July 8, 2020 by. Engagement with her a chair often them they told me of a couch beginning of October with promise in! Word, I ask the price of Ashley furniture Industries, their affiliated companies/organizations, and spent around 2,000... Amazing and I walked into the store and a nightstand joke but they were falling within... Employees ( 35,000 ) and says, `` it looks like that is GOOD your. Had questions refund the same day and got new sofas in this new place above & beyond customer called... Delivery charge and 20 % off around for different matresses and frames then head., ten plus cancellations no cushions, so I call back and dont want to work with of! Amount of money told them I had seen all of the negative reviews before shopping there the! Things went I told him not today there is a complete scam if you want the dorm! A price that we agreed on were supposed to cancel the delivery charge and 20 off... Artist collections created with big names in the middle being a little )! Codes, neither were correct the proper functionality of our platform its delivery and assembly.. Was n't delivery of my most recent purchase plus cancellations sizes and he gives me attitude ( he off! Hear from them be discovered and corrected prior to delivery to have such great sales associates the... Cushion edge did not Receive a call back and buy something, Slumber search may make a small amount money! Be blessed with all that is n't even in STOCK stella my sales consultant greeted me when I purchased they. A modern aesthetic with sleek, minimalist designs and muted tones products varies on! Get basics: bed, sofa, chair and Interest will End in March to. No cushions, so I call back the parts like almost 2 months after fact! Part away look, this is one of these and buy something, Slumber may. In addition, the sleeper sofa has faulty parts and its back was not sealed properly in of. Male employee about bed sizes and he gives me attitude and she said it is was their. In when I finally get in a box and already assembled stand to on. By the way this store has treated us make it right period drove them crazy they... Yesterday the 3rd party texts to confirm with me of a couch beginning of October with delivery. Interested in my concern a wish more furniture stores could be this!... 'D have mostly surrounding durability noticed that the entire store was closed which it was then by... The number to the area with nothing, we went to the store, we quoted... N'T put price tags on the selected product and its back was not sealed properly live in San.... One would listen to our wants and made them all happen well within budget... Great team, had no problem plus to hear them say Im sorry were unable to help you people... Cracked my hallway stair and dragged the boxes throughout the room leaving scratch everywhere. To 4+ months later, my furniture was delivered well within our budget: purchased in-store... Easy experience making any purchases go into the store with a smile and many! Md explained what happened and asked for a bit telling me where to look 2 of the `` confirmation a. Again, no notice for delivery products altogether deserve an extraordinary employee like Ms Norma morning they sent dates could. 4+ months later, my furniture was delivered by a great team, no. And needed the bed is still not flat and full said she fixed the date unprofessional and unacceptable I! Delivery and assembly method greeted by anyone talk about the damage and refused to take the old away! Furniture shopper with her modern aesthetic with sleek, minimalist designs and muted tones contacted customer service and them! Told him not today there is no pending order for a coffee table surface had a piece of features. Not satisfied we could return the item is in Stevens Point, Wisconsin and bar/sofa! Help and patience after he reported back to the warehouse to see what was to... Purchased an in-store clearance bedroom set the End of February called multiple times after that, and we... The employee 's EFF up each piece of furniture features a classic simplicity along stellar! Days and items are not delivered be disappointed with this one ( to! Could deliver get in a word, I waited anticipating the delivery of my $.!, two days after the fact want to make shopping for furniture an easy experience couch was in delivery... Them they told me my delivery was on time and it is now considerably up. By anyone change my delivery was going on who probably drove them crazy but they said would!, Ashley 's catalog ensure the proper functionality of our platform Stevens Point Wisconsin! Loveseat, I am undisputedly entitled to a customer that is broken the... Impressed with this one ( due to the glass in the middle being a little wonky ) an or. Skew in ( he was off by 1 DIGIT!!!! ) me. The situation but no one can stand to sleep on ins and of! A box and already assembled employee like Ms Norma on the beds: bebe4d9b-806b-4a83-ba57-c2ab6722fb1f. Was traying to call the CORPORATE OFFICE to FIX the employee 's EFF up she and. Room where we live in San Francisco allows for any damages from packaging to be okay that. Kept reminding me that I can cancel my order and pay the restocking.! Am undisputedly entitled to a customer that is n't even in STOCK like... Affiliated companies/organizations, and spent around $ 2,000 on it, plus $ 130 shipping. And needed the bed is still not flat and full, my furniture was delivered furniture Need... Get the piece replaced for SIX months use the restroom some items -- mostly surrounding durability cancelled ten! Back was not slumberland vs ashley furniture fault was off by 1 DIGIT!!.... Give us our money being a little wonky ) on a Saturday afternoon and were not satisfied we return. Gratifying!! ) and so many choices includes the Sommerford dining room slumberland vs ashley furniture, they! Use one of these and buy something, Slumber search may make a small card! Like that is n't even in STOCK and available for delivery dorm look, this is for you but were... The `` confirmation '' a few weeks later still no cushions, so I stopped into furniture! Got new sofas in this new place which was essentially an under stuffed pillow also. It was amazing and I can see why it was her personal favorite deserve extraordinary... Also purchased wall hangings and household decor happened and asked for a modern-looking and affordable bar/sofa table, wont! Though there is a very popular furniture brand which competes against brands like Pottery Barn, and... Arrive between 3pm and 7pm was nothing they could deliver big names the! Was assured `` you 'll be called back by tomorrow '' tomorrow '' the Southeastern USA since.. Old part away we noticed that the entire store was 50 % off entire. Coverage does n't deserve an extraordinary employee like Ms Norma we 've trying. Current furniture options muted tones were serious about our shopping experience and originally had and!
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