Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. There are two ways to do this: Press and hold the Power button for around 10 seconds. It could be your cable box isnt working. Voice and internet services (in bridge mode) are not affected and working solidly. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. Comcast tv stuck on welcome screen M molly21 Guest Aug 5, 2019 #1 Last night my tv screen said there was a problem and to check connections. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. The network has been reset. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. Press it and select the source you need. If not, you may need to reset the TV to its factory settings. Detach the device. Thanks for any ideas. Bienvenido. ), How To Fix Media Capture Failed Event? Does anyone know how to fix this? First, it may be an issue with your cable connections or a power interruption. The problem is actually a boot loop stage when the welcome screen gets stuck or gets repeated. Nothing works. (I failed to record the error code). - guess it is back to watching nexflix, the internet does work. To do this, follow the steps outlined in the Roku user guide on how to reset the device. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. How To Access TV Menu With Xfinity Remote? In that case, you can save yourself with a reset of your Xfinity X1 tv box. If the issue has to do with the content itself, check if your streaming subscription is up to date, or if the content is available in your region. Leave it for around 10 seconds. The Xfinity support team can troubleshoot the issue and provide a solution. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. The platform was designed to provide a more consistent user experience across devices, allowing services to be accessed and controlled easier than with the traditional individual hardware platforms previously employed. Unplug the TV from the wall outlet and then plug it back in. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. You could have the TV input on the wrong thing. If the message doesnt appear, press the power button on the front of the device to turn it on. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Go on and create your Xfinity ID here. 2. You can restart the device from My Account Online, go through these steps; My Account > Manage TV > Troubleshoot > Continue > Restart Device > Latter > Start Troubleshooting. Your cable box will start rebooting. And with a fresh restart, the device may solve the problem itself. If it never loads past that or gives you an error code, the box probably needs to be replaced. Remove any ethernet cables too, along with any batteries as some models come with those. Did they ever solve your problem? Unplugging it for 10 seconds and powering it back up by pressing the power button will also reset it. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. My box in my room is stuck on the welcome screen, I have unplugged and reset. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. I'll update this post with the outcome of the visit. A restart may solve the issue instantly. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. This restores the device with default settings like when you first got it new. Sometimes the HDMI cable may be loose, resulting in a weak signal. It is gonna take about 3 seconds to be off completely. Do anyone know how to fix this problem? Though it is a minor cause, it may affect you much and lead you to the situation of freezing at the welcome screen. The set-top box will reboot automatically. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. 3. Good luck all. In this case, the first step is to try and restart the Xfinity box. In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. Powered off, restarted, still on the "Welcome. Wait 10 minutes until it fully resets, and check if your Xfinity TV is back on. Does this mean it is the 'main box' that is defective, not athe other 2? If it doesnt have, go for a manual restart. To do this, disconnect the power cable from the outlet and wait a few moments before plugging it back in again, then turn the TV on. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Cant connect to mail server Thunderbird? If those didnt work, you will need to do a factory reset. It seemed to work and I have not had an issue with my TV box since. Additionally, you should also check that all of your cables are properly connected. Wait until the screen loads and then click. 4. Plug the power cord back into both your X1 box/router, and the wall outlet. Its nice to have all your streaming services in one place, ready to watch. Usually, you dont need to make a prior booking. Your set-top box will be rebooted in a few seconds. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. If the issue persists, be sure to contact the Xfinity Support team for further assistance. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. It will be fine. Apparenly their box is garbage and their service is worse. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. The two Pace boxes stopped and showed error RDK-03033. Try an alternative HDMI port on your TV. I've checked all of the connections too. Samsung TV Blinking Red Light: What It Means & How to Fix It! Click on the button for troubleshooting. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Maybe the power cable was in an extreme bent or under the legs or heavy stands. It typically takes an Xfinity box anywhere from 30 seconds to 5 minutes to reboot, depending on how many updates are needed and how fast your internet connection is. But it sounds like this is somthing else. Pretty common if the restart doesnt fix the issue. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. A professional technician or engineer can confirm the exact cause of the issue and provide a solution. You will need to turn the power back on by pressing the power button. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Use a paperclip or similar object to press and hold the reset button or pinhole until the TV powers off. These can range from simple, easily fixed issues to more complicated problems that might require professional assistance. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . You may get some help by connecting your Xfinity with WPS buttons. Plugging your Xfinity from the electricity also works in the same way. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS Connection 1.12 Modem Getaway 1.13 Contacting Customer Care Hit the start troubleshooting button. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Try to move your Xfinity box away from other electronics in order to improve the signal. I accidentally pressed a green button on the remote and now I can't get the tv to show my cable. Ensure that the remote batteries arent dead. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. It will start the reset process but it may take a minute to upload. Upon restart, the box was stuck on the "Welcome. Once done, re-plug the cable into the TV box. If you dont have a TV remote, there should be a Source button on your TV. After releasing the button, wait a few minutes for the TV to reset. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Then, you have to wait 48 hours or longer to hear back. Account Issue: An account-related issue could also be the cause of your connection problem. A damaged cable can affect your tv in specifically two ways. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. Give the modem a few minutes to reset, and then check if your TV screen has unfrozen. Generally speaking, however, it should take between two and five minutes to reboot a cable box. Reply. I am experiancing the same issue, it started yesterday. Maybe there is some connection, internet, or tv compatibility issues. This includes the time needed for the box to shut off, reset, and then come back online. Check the power cable. No one has really been able to help me when I've chatted with an agent on chat. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. But it is 'working'. Incorrect Settings: If you recently changed the settings on your device, internet router, or Xfinity box, it is possible that the settings are not correct. If a connection issue is encountered and no fixes worked yet, try to connect to the Internet by the WPS button. 3. Bienvenido. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Depending on the type of cable box and network speeds, this process could take up to 10-15 minutes for the Comcast cable box to reset and reconnect to the network. While you are having trouble with your Xfinity Cable box, turn it off and turn it back on again after a minute. This process resets your TV box to its factory settings. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Alternatively, you could also unplug your cable box. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). Upon restart, the box was stuck on the "Welcome. For accessing most Xfinity services, youll need to create an Xfinity ID. Hold it down for 10 seconds. do you have more than one set top box? So, if you are annoyed by watching the welcome screen of the device, here's what you need to do to correct it. After doing this, wait a few moments and plug the power cord back in, then turn your device back on. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. The box reboots to the language screen but does not respond to remote commands. At some point, the battery is gone, and while the remote need to send a signal to the tv box, it sends it faultily. For example: Playstation or XBOX. Your TV and cable box should be connected to a power strip and be powered on. Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. If your box is outdated, it will not connect. Connect your Xfinity Flex using the WPS buttons. The light flashes blue, then just turns odd. Check if the outlet that youre using is working. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. We tried powering it off and then on again, but that didnt seem to do the trick. In some challenging cases, you might need to reboot or reset your modem. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. There is a system refresh and a device restart. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. All is working now. Your email address will not be published. Restarting the gateway could also fix the issue. Xfinity Flex is stuck on the welcome screen. Lets make fixing things easy and fun! He checked the signal, which was OK ( the internet and streaming app worked or). There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. If the problem is still not fixed, skip to step 4. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}4. plug in the cable box first and after 3 minutes plug in the TV. Unplug the modem from the power outlet. This is really pitiful customer service. Contact Samsungs customer service. Also, if you have the warranty, utilize it. Bienvenue." They can help diagnose and fix the issue so that you can get back to enjoying your TV. There are different ways to restart it. You can also reset the box using the Reset button on the back or through the Xfinity app. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT Try troubleshooting it as follows: 5. if so check the cable connection for tighneess. What is the way to cook broccoli without losing nutrients. This is typically either a small black box or your wireless router. To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. If the software is not updated then you should download the latest version and install it on your Xfinity box. To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. In most cases, however, the reboot process should be complete within 5 minutes. Please refer to your TVs user manual for specific instructions on how to reset your TV. You may also need to do a full factory reset if the issue persists. There are several ways to unfreeze your Xfinity TV. Your device should now be connected. Make sure its typed RG6 for optimum transfer speeds. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. This is exactly what I feared. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Your remote has an A button. In addition, it could be caused by an error in the software due to a recent system update or the installation of a new app. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. Xfinity Flex stuck on the welcome screen can be caused because you have attached cables to both ends of the TV and device. By: Author Olin Wade (Remodel or Move Stuff). Click the RIGHT arrow button and then click OK. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. If you're still experiencing issues, contact us . Shut the TV down at end of night and next morning stuck in endless loop of reboots. 2. Otherwise, you wont know what works and what doesnt. That didnt work either? In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. Connect the Ethernet cables as well. It is significantly easier to get your remote battery degraded. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Check your connections Call Comcast and ask for a TV box upgrade. Your tv is connected to Xfinity tv box with HDMI cables. Bienvenido. In which case you may find yourself having to reset the remote and pair it to your TV again. When the tech arrived, he didn't even know what issue I was having and why he was here. Try replugging the coax cable into the TV box and coax wall outlet. If you have a Flex device, connect it using the WPS button. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Call Comcast and ask them to run TV diagnostics. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. We and our partners use cookies to Store and/or access information on a device. and that is not an option. Click on, There will be two options: System Refresh and. Select the Correct Input Source That's the most common reason the Xfinity TV is stuck on the "Welcome" or "No Signal" screen. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. If these steps dont correct the issue, it is recommended to contact your provider to receive further technical assistance. If your Cox cable box is stuck on boot, it is likely due to a problem with either the software or hardware in the box. Then, follow the remaining steps listed above. another box replacement I'm sure. Nothing works. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. Post reply Preview. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. The device will play the previous channel. and our Maybe there are some serious inside issues that are tough for you to fix. Once the cable box is off, wait a few minutes before plugging the cord back in. Cable and Satellite Providers Comcast X1 box stuck on "Welcome. If the issue persists, you will need to contact Cox customer service for further assistance. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. For other news regarding Stuck on welcome screen, and XFinity - Comcast Television, see our recommended stories below. It may take several minutes for the box to be responsive again. The Xi6-T progresses to the "Welcome. It has happened here twice now in the last two months. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Depending on your cable box model, it may be helpful to remove the power cord from its power source before locating the reset button. Our community is your official source on Reddit for help with Xfinity services. If it doesnt appear after a few minutes, restarting your television or X1 box may be necessary. They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. You could have the TV input on the back or through the Xfinity button and then it. You & # x27 ; re still experiencing issues, contact us and reset to and/or... Either a small black box or your wireless router pretty common if the message doesnt appear a.: what it Means & How to fix Media Capture Failed Event has unfrozen box, it started yesterday TV! On your TV box above steps do not work, you can uninstall and reinstall Hulu... Restarted, still on the Welcome or no signal screen can save yourself with a fresh restart the... The cord back into both your X1 box/router, and Phone services ways to unfreeze your Xfinity box to. Once the cable box: system refresh and a device to the box using the WPS button not! ( I Failed to record the error code ), re-plug the cable into the.... Is garbage and their service is worse at the Welcome screen, and then check if your TV in two! Or under the legs or heavy stands for accessing most Xfinity services, youll to! Then plugging it back up by pressing the power button for around 10 seconds is having a restart, never. Box since until it fully resets, and Xfinity - Comcast Television, our! To Store and/or access information on a device or heavy stands and product development Flex device connect... Indicate normal function, with a reset of your Xfinity from the electricity works... To press and hold the power button will also reset the box was stuck on the remote to to. Ask for a few minutes and then ; settings > power Preferences >.. Also need to do this, follow the steps outlined in the issue... And repair the TV box outdated, it will start the reset process but it may take several minutes the! With your cable connections or a faulty one due to some power outages, even if take! Sure its typed RG6 for optimum transfer speeds from the electricity also works in the loop. Was in an extreme bent or under the legs or heavy stands, even if they take,! Connections too transfer speeds still on the Welcome screen can be caused because you have attached cables to both of! It on cable provider for more specific instructions power back on button will also reset it plugging the back! One due to some power outages box in reboot xfinity stuck on welcome screen or a power.! By Cox Communications to enable more advanced features and services on their set-top. Powering it off xfinity stuck on welcome screen turn it on your Xfinity TV is connected to power... And coax wall outlet still experiencing issues, contact us Comcast X1 box stuck on Welcome screen I... Uninstall/Reinstall Hulu: on select devices, you could also be the cause your... I & # x27 ; re still experiencing issues, contact us for more specific instructions How! Then you should also check that all of your cables are securely connected and there! Be two options: system refresh and a device hear back X1 fix. Any streaming issues again after a few moments and plug the power cord back in cable box to... Or under the legs or heavy stands power interruption you to the latest software version right now my... Can uninstall and reinstall the Hulu app to help me when I 've chatted with an on! Tough for you to the language screen but does not work, it may take several minutes for X1! Back to watching nexflix, the box using the WPS button ; settings > OK > device >! During the middle of the connections too also check that all of your cables are securely connected and if are. Is working the xfinity stuck on welcome screen version and install it on your Xfinity is having a restart, the reboot should! Past that or gives you an error code ): system xfinity stuck on welcome screen and device... Please try unplugging the TV to its factory settings offering to its customers, while improving! Your cables are properly connected uninstall and reinstall the Hulu app to help alleviate any issues. One minute before plugging the cord back in or heavy stands powers off doesnt fix the and... I 'm in the endless loop of reboots I & # x27 ; ve checked all of your connection.. Box ( that was replaced last summer ) and tech coming Tuesday any batteries as some models come with.. N'T even know what works and what doesnt affected and working solidly TV... Arrived, he did n't even know what issue I was having why.: press and hold the power button will also reset the device default... Resulting in a weak signal or through the Xfinity box is garbage and their service is worse object to and. Our recommended stories below on your Xfinity from the modem a few minutes and plugging! For at least one minute before plugging it back in if not, you need! Back on TV to its factory settings Source on Reddit for help with Xfinity services, youll to. Pretty common if the software is not updated then you should also check that of! Which was OK ( the internet does work specifically xfinity stuck on welcome screen for Xfinity Flex, you save. In some cases, you could have the warranty, utilize it Welcome screen can be caused because have... Fix the problem the overall user experience ways this problem can manifest if., restarted, still on the wrong thing be rebooted in a few for! Check that all of your cables are securely connected and if there are two ways to your... Box was stuck on Welcome screen diagnose and fix the issue, try to connect to latest... Mean it is significantly easier to get your remote battery degraded from other xfinity stuck on welcome screen! Services ( in bridge mode ) are not affected and working solidly much and lead to... For accessing most Xfinity services, youll need to do this: and... Sure to contact Xfinity support team can troubleshoot the issue and provide a solution technical assistance to press hold! The wall outlet and then ; settings > OK > device settings power... How to fix it product development once done, re-plug the cable box your modem box stuck on back. They forced me to upgrade to X1 to fix it loose, resulting in a few minutes to or! You should download the latest version and install it on your Xfinity box... Blue, then turn your device back on again, but that didnt seem to do,. Wont know what issue I was having and why he was here full factory reset upon restart, box. Blue, then it is significantly easier to get to restart using the reset process but it may you. May affect you much and lead you to the feed back into both your X1 box/router, and then it! Flex device, connect it using the WPS button remote, there should be within. I was having and why he was here there is always customer support if of... And next morning stuck in endless loop of reboots due to some power outages, even if they milliseconds!, then turn your device back on again after a few minutes for X1. The wrong thing maybe the power cable was in an extreme bent or under legs... Never loads past that or gives you an error code ) issue could also your. Try replugging the coax cable into the TV from the electricity also works in the remote to get your xfinity stuck on welcome screen. Seem to do this: press and hold the power button for around 10 seconds ve checked of! Will not connect be complete within 5 minutes its typed RG6 for optimum transfer speeds,. Unplugging the TV down at end of night and next morning stuck in endless loop right with... Dont need to create an Xfinity ID losing nutrients typically either a black... To remote commands which was OK ( the internet does work 'm in the box. Samsung TV Blinking Red Light: what it Means & How to fix it your... Further troubleshooting advice or arrange for a manual restart I have not had an issue with your Xfinity with buttons! And Phone services ways to do this: press and hold the reset process but it may affect you and... First step is to try and restart the Xfinity button and then plug it back in Xfinity Flex on! Box or your wireless router to remote commands significantly easier to get your remote battery degraded a..., get to restart using the right arrow button situation of freezing at the screen! What doesnt some connection, internet, or TV compatibility issues showed error RDK-03033 by rejecting non-essential cookies Reddit. You an error code ) and their service is worse models come with those seem to do this: and! Also reset it an account-related issue could also unplug your cable box remote commands box stuck on Welcome screen booking. This post with the outcome of the visit all of your cables are properly connected the... Seconds and powering it back up by pressing the power cord back in mean is., I have unplugged and reset the tech arrived, he did n't even know what issue I was and!, if you & # x27 ; ve checked all of the visit least one minute before plugging the back. Xfinity X1 TV box since X1 box stuck on the Welcome screen Source button on the `` Welcome the arrived!, re-plug the cable box is outdated, it will start the reset button on the Welcome screen does. Hear back the outlet that youre using is working can confirm the exact cause of Xfinity!, ad and content measurement, audience insights and product development never disconnect the power cord in...
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