For several weeks after that, I just waited to hear something. 2022 Top Workplace in South Carolina Saying he would not fix it and they would stand on that. 19 were here. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. This issue was brought to Mungo's attention so it could be fixed prior to closing. Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. Mr. Christopher Condon, Regional President, Mr. Gavin Green, Vice President of Operations, Ms. March the 27th they bought machines to put in my irrigation and grade my back yard 2 months after closing! Pay was received in a timely manner. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. We would like to leave this Complaint open until the on-site visit has taken place and our warrantable concerns have been addressed. Our lead builder will communicate the projected timeline of work directly with the homeowner. When winter rolled around, our floors started bubbling up. The investigator came out on 7/14 and took photos. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. Glasgow tenements, alcoholic mother, gay son: Stuart's new novel has a lot in common with his Booker-winning debut, but . Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. I am disappointed in this home buying process. Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up. He ONLY replaced the stone he never checked the other ones. I had a house built by Mungo Homes Inc in March. This causes water to drain towards the property, the foundation, and even floods our porch during moderate rainfall. We said how and where are we going to get 30k in 24 hours. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. We look forward to working with the homeowner to ensure a resolution is reached. 175 Sessile Oak Dr, Savannah, GA 31419. As a matter of policy, BBB does not endorse any product, service or business. The Production Manager in her area reached out to her by phone on 7/24. 07/15 - Mungo builder stated to contact customer service. Parent Review. I received a warranty of six months from the customer service rep following this correction. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. Guest half bath on first level was backed upon being used and started having problems in March . Mungo Homes is shady and want you to correct there mistakes! Review plot plans and marked plans . The eng floor is to have 8 coats of Al2O3 finish. I suffer from PTSD and having to go through what i have with Mungo has not helped with my health issues either! Posted 7:51:52 PM. Customer Reviews are not used in the calculation of BBB Rating. This has went on since December . Instructions for work was clear to complete at each location. The average employee at Mungo Homes makes $51,445 per year. William Lyon 8. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. Cant upload all but I have my proof! Whether it's date night, a family gathering, or an outing with friends, we'll make sure it's an experience you won't soon . ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. Thus, that week, I submitted to warranty that the bricks on the top/front of my home all needed to be checked to ensure they are secure. This complaint was posted by a verified customer. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. Taylor Morrison2. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. Check out schools near 5806 Ogeechee Rd #315. . SOLD APR 6, 2023. Mungo Homes Customer Support Earns Excellent Rating. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. Have removed splinters of wood from faucets, several still smell 9) Siding defective. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. The builder will not repair. We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. I've also left voicemails and have yet to get a call back. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. Wake County's approved permit shows the exact Plot Plan given to us during the PreConstruction phase of building the home. 5ba. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. More than a fifth of workers at St Mungo's are set to strike over pay after Unite members at the homelessness charity backed a walkout #UKhousing. Instructions for work was clear to complete at each location. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . A few weeks later, Reuben T. was working at another property in my neighborhood. Stress free buying experience! He specifically said that he does not need to nor would he be bothered to let anyone know in advance and that we should just expect that "things like this will happen" My car is covered in concrete dust- which he says is not his problem because I shouldn't park on the street (car is in my driveway though). Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage He said that the builder who arranged services was supposed put notice on doors. MLS # The Mungo Team is here to help you find your new home. Mungo Man was discovered by Jim Bauer near an existent site. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. Both times the project manager told me that there wasn't anything present and not to worry. 05/20 - Was told by HVAC Company they would contact field manager and get back with me. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. Water leaking on side wall not ceiling. Posted: April 13, 2023. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. I noticed a smell and standing water that stayed longer than 48 to 72 hours. Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. 5y ago. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. We were also never told the driveway's shape would be different. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. I texted Mr. P on 4/6, 4/7 and 4/12. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. After 2 weeks of heavy rain, I noticed the trim on my garage door started to sag. *** from *** Roofing found the cause of the leak: protruding rafters on front ridge.He wrote a report where it reads that the rafters were badly installed and caused the ridge gap to protrude, thus the leak.It also reads that there is a need to modify the rafters to code requirements(roofing code R802.5 Allowable Rafter spans).I sent a request for repair to Mungo Homes who told me to contact their Quality Builder Warranty as it was built more than a year ago(but roof framing members and systems: rafters and trusses are under warranty for 10 years).I received an answer from ***@qbwc.com: they deny my request stating that there is no proof the rafters are failing and that the house is unsafe or unlivable!These rafters create leaks in the house and they consider the house is safe and livable! The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. They don't even comply with building code! Spoke with Billy who confirmed he was in charge and had arranged it. Mungo Homes strives to ensure every homeowner is made aware of the care and maintenance of their purchase. The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. I want this fixed. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. We are taking Mrs. concerns very seriously. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! This will surely increase the credibility of your complaint. Trades were sent out to investigate and make the necessary repairs. After Dark: Lake Mungo. The duct to the roof was straightened but it caused another problem. Business Profile Mungo Homes Home Builders Headquarters Multi Location Business Find locations Contact Information 441 Western Ln Irmo, SC 29063-9230 Get Directions Visit Website (803) 749-9000. Meanwhile, our shower is out of commission. We contacted Mungo again in December and they told us to call *** Builders Warranty, which referred the matter back to Mungo. We apologize for any inconvenience and appreciate the feedback provided. We recommend contacting a trusted landscaper to make any necessary repairs. Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. We had an inspection performed prior to purchasing the house. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. When I closed my yard was not complete due to all of the rain. I will not be satisfied until the issue is resolve and Mungo make it right with me! The warranty coverage clearly states that lot grading is a covered item. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They came and meet me at my home on 04/14 to look at the problem and said they seen what I was talking about and the smell was just from standing rain water and they would get back to me with a resolution. The top of the oven was loose and improperly installed. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. 68th percentile. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. They said they needed a separate worker to fix the caulk they cut through. Pro tip: We generally recommend hiring a contractor with a score higher than 95. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. Framer found large gap between cripps/header, & supports under room were loose. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. We purchased a home from Mungo in November . Our warranty team has discussed the concern surrounding the homeowner's toilet issues. A check was not issued because an out-of-pocket expense was not incurred. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. 5. Review of Overall Experience. They did not do two test either. Share. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The Warranty Team did not respond for weeks on this warranty request. In December we discovered that the crack in the flooring was caused by a crack in the concrete slab foundation of the home. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. Find 648 listings related to Mungo Homes in Lillington on YP.com. Sewage problem in yard that I was told was standing rain water. *** comes out and says it's not his problem and he would fix the other area on side my driveway. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. I advised him that I did not purchase that and it was here when I bought the house. COASTAL POINT WEST | CONWAY, SC Have a New Home Question? We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. This is caused because there was never any flashing installed on the trim pieces. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. Submit a complaint and get your issue resolved. Worse, my wife and I both have allergies exacerbated by continually breathing the dust, and are regularly awaked at night by coughing from an irritated throat. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. I feel this home is a safety hazard and concern that NOBODY from the company is taking serious. I enjoyed every moment. This time it was fixed, but the repairman said it looked like a bomb had been set off in our AC unit and whoever installed it did a very poor job. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. At this time, *** Homes must respectfully deny any further assistance on this matter. " Really, we wanted the yard level why would we remove anything. I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. Rating Overall satisfaction rating Address: 415 Church St NW STE 2, Huntsville, Alabama, United States, 35801-5573 Phone: +1 (256) 489-4831 0 0 +1 (803) 832-4933 0 0 +1 (803) 749-9000 0 0 +1 (843) 769-6390 0 0 +1 (912) 748-3225 0 0 +1 (919) 303-8525 0 0 +1 (843) 273-4861 0 0 +1 (864) 849-8390 0 0 Web: www.mungo.com I called local roofer who said they had many *** home owners contact them to fix leaks and that the roof was not leaking on those prior complaints, but the siding was leaking, especially around window framing. There were several miscommunications during this time about who was supposed to contacting the vendors for repair. As of today we still do not know what is going on with my home. Gaps 3/8 to , bowing,curling. The *** electric indicated the the property had "faulty wiring." When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. In order to do our part to slow the spread of COVID-19, we suspended warranty services March 16th through May 31st. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. Purchased a home from Mungo Homes on 12/9. I have been going back and forth about my yard since April! Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. He did not respond. As of today, 08/05 - No response Issue not resolved. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). I finally got an appointment scheduled for 8/17. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! I would not have the issues in my yard had it been graded properly. For Sale: 3 beds, 2.5 baths 2419 sq. Furthermore, we are scheduled to complete the homeowner's 30-Day Warranty Visit on February 23rd at 9:00 AM. I did so on 5/15. 2020-07-02. ft. home is a 4 bed, 3.0 bath property. Share your photos and videos with others to prove the truth of your words. as of today I have received no call from anyone about these repairs. Although we would have preferred sooner at this point we are desperate. Mungo and *** Mortgage took our life saving away, and our dream home. 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