Go to Dashboard > Users Management > Users.. Click on the user whose MFA you want to reset. For further information, please visit. NgcInvalidSignature - NGC key signature verified failed. You sign in to your work or school account by using your user name and password. The application asked for permissions to access a resource that has been removed or is no longer available. Please look into the issue on priority. We've put together this article to describe fixes for the most common problems. A cloud redirect error is returned. NationalCloudAuthCodeRedirection - The feature is disabled. DeviceFlowAuthorizeWrongDatacenter - Wrong data center. ExpiredOrRevokedGrantInactiveToken - The refresh token has expired due to inactivity. User should register for multi-factor authentication. It is required for docs.microsoft.com GitHub issue linking. ExternalChallengeNotSupportedForPassthroughUsers - External challenge isn't supported for passthroughusers. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. Check your app's code to ensure that you have specified the exact resource URL for the resource you're trying to access. Explore subscription benefits, browse training courses, learn how to secure your device, and more. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. If this user should be able to log in, add them as a guest. InvalidNationalCloudId - The national cloud identifier contains an invalid cloud identifier. You'll need to talk to your provider. Error Code: 500121 Request Id: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation Id: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 #please-close. Enable the tenant for Seamless SSO. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. OnPremisePasswordValidationEncryptionException - The Authentication Agent is unable to decrypt password. This is a multi-step solution: Set up your device to work with your account by following the steps in theSet up my account for two-step verificationarticle. Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. Provided value for the input parameter scope can't be empty when requesting an access token using the provided authorization code. Choose the account you want to sign in with. RequestBudgetExceededError - A transient error has occurred. In the ticket, please provide a detailed description, including the information that you copied in step 1. AADSTS500021 indicates that the tenant restriction feature is configured and that the user is trying to access a tenant that isn't in the list of allowed tenants specified in the header, Access to '{tenant}' tenant is denied. Currently I have signed in using my personal id, please help me sign in through my work id using authenticator. This error is returned while Azure AD is trying to build a SAML response to the application. Timestamp: 2022-12-13T12:53:43Z. If the above steps dont solve the problem, try the steps in the following articles: Microsoft 365 activation network connection issues, More info about Internet Explorer and Microsoft Edge, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state, Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10, Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service, Troubleshoot devices by using the dsregcmd command, From Start, type credential manager, and then select, If the account you use to sign in to office.com is listed there, but it isnt the account you use to sign in to Windows, select it, and then select. Your mobile device has to be set up to work with your specific additional security verification method. Please try again. The question is since error 500121 means the user did NOT pass MFA, does that mean that the attacker provided username and 'correct password'? Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. Create a GitHub issue or see Support and help options for developers to learn about other ways you can get help and support. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. InvalidResourceServicePrincipalNotFound - The resource principal named {name} was not found in the tenant named {tenant}. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. Error Code: 500121 Check to make sure you have the correct tenant ID. Restart the device and try to activate Microsoft 365 again. Error Code: 500121 to your account. For additional information, please visit. Make sure you have a device signal and Internet connection. The SAML 1.1 Assertion is missing ImmutableID of the user. {resourceCloud} - cloud instance which owns the resource. Since this one is old I doubt many are still getting notifications about it. InvalidRequestParameter - The parameter is empty or not valid. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. Contact your federation provider. This might be because there was no signing key configured in the app. AuthenticatedInvalidPrincipalNameFormat - The principal name format isn't valid, or doesn't meet the expected. During development, this usually indicates an incorrectly setup test tenant or a typo in the name of the scope being requested. Created on April 19, 2022 Error code 500121 Hi everybody! The authorization server doesn't support the authorization grant type. SessionMissingMsaOAuth2RefreshToken - The session is invalid due to a missing external refresh token. The suggestion to this issue is to get a fiddler trace of the error occurring and looking to see if the request is actually properly formatted or not. Select Reset Multi-factor from the dropdown. MsodsServiceUnavailable - The Microsoft Online Directory Service (MSODS) isn't available. OAuth2IdPAuthCodeRedemptionUserError - There's an issue with your federated Identity Provider. Read this document to find AADSTS error descriptions, fixes, and some suggested workarounds. Retry with a new authorize request for the resource. RedirectMsaSessionToApp - Single MSA session detected. For more information, please visit. "We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication Cloud Services (Web roles/Worker roles)Azure Active DirectoryMicrosoft IntuneAzure BackupIdentity ManagementMore. NgcDeviceIsDisabled - The device is disabled. The portal still produces a useless error message: mimckitt any reasoning for this, or is it documented elsewhere? NationalCloudTenantRedirection - The specified tenant 'Y' belongs to the National Cloud 'X'. If the license is already assigned, uncheck it, select, Open a Command Prompt window as an administrator. A supported type of SAML response was not found. InvalidRequest - Request is malformed or invalid. Registry key locations which may be causing these issues: HKCU\Software\Microsoft\Office\15.0\Common\Identity\Identities Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. [Microsoft 365] Fix Power Automate FLOW error - InvalidTemplate Unable to process template language expressions in action FCM Messages! ConflictingIdentities - The user could not be found. Have the user use a domain joined device. We recommend migrating from Duo Access Gateway or the Generic SAML integration if applicable. DesktopSsoMismatchBetweenTokenUpnAndChosenUpn - The user trying to sign in to Azure AD is different from the user signed into the device. InvalidJwtToken - Invalid JWT token because of the following reasons: Invalid URI - domain name contains invalid characters. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), seeTurning two-stepverification on or off for your Microsoft account. Saml2AuthenticationRequestInvalidNameIDPolicy - SAML2 Authentication Request has invalid NameIdPolicy. Refer to your mobile device's manual for instructions about how to turn off this feature. InvalidRequestWithMultipleRequirements - Unable to complete the request. Do not edit this section. Contact your IDP to resolve this issue. Retry the request with the same resource, interactively, so that the user can complete any challenges required. If you have a new phone number, you'll need to update your security verification method details. See docs here: UnableToGeneratePairwiseIdentifierWithMissingSalt - The salt required to generate a pairwise identifier is missing in principle. Hi @priyamohanram I'm getting the following error when trying to sign in. This is for developer usage only, don't present it to users. The application developer will receive this error if their app attempts to sign into a tenant that we cannot find. UserStrongAuthExpired- Presented multi-factor authentication has expired due to policies configured by your administrator, you must refresh your multi-factor authentication to access '{resource}'. IdsLocked - The account is locked because the user tried to sign in too many times with an incorrect user ID or password. GraphUserUnauthorized - Graph returned with a forbidden error code for the request. The email address must be in the format. The client application might explain to the user that its response is delayed because of a temporary condition. InvalidSessionKey - The session key isn't valid. I recently changed my phone, since then it is causing this issue. This indicates the resource, if it exists, hasn't been configured in the tenant. InvalidUserNameOrPassword - Error validating credentials due to invalid username or password. How to fix MFA request denied errors and no MFA prompts. Application: Apple Internet Accounts Resource: Office 365 Exchange Online Client app: Mobile Apps and Desktop clients Authentication method: PTA Requirement: Primary Authentication Second error: Status: Interrupted Sign-in error code: 50074 If you aren't an admin, see How do I find my Microsoft 365 admin? Timestamp: 2020-05-31T09:05:02Z. User logged in using a session token that is missing the integrated Windows authentication claim. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. Contact the tenant admin. A security app might prevent your phone from receiving the verification code. SelectUserAccount - This is an interrupt thrown by Azure AD, which results in UI that allows the user to select from among multiple valid SSO sessions. there it is described: InvalidRequestFormat - The request isn't properly formatted. The token was issued on {issueDate} and the maximum allowed lifetime for this request is {time}. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. For example, an additional authentication step is required. Contact the tenant admin. Try turning off battery optimization for both your authentication app and your messaging app. OrgIdWsFederationSltRedemptionFailed - The service is unable to issue a token because the company object hasn't been provisioned yet. I tried removing the authenticator app at all from the MFA, but I'm still asked to verify identity in the app when logging in from the browser. Actual message content is runtime specific. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. The access policy does not allow token issuance. NoSuchInstanceForDiscovery - Unknown or invalid instance. The user didn't complete the MFA prompt. DebugModeEnrollTenantNotFound - The user isn't in the system. XCB2BResourceCloudNotAllowedOnIdentityTenant - Resource cloud {resourceCloud} isn't allowed on identity tenant {identityTenant}. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. Either a managed user needs to register security info to complete multi-factor authentication, or a federated user needs to get the multi-factor claim from the federated identity provider. InvalidRedirectUri - The app returned an invalid redirect URI. InvalidPasswordExpiredOnPremPassword - User's Active Directory password has expired. This can happen for reasons such as missing or invalid credentials or claims in the request. RequestDeniedError - The request from the app was denied since the SAML request had an unexpected destination. The error field has several possible values - review the protocol documentation links and OAuth 2.0 specs to learn more about specific errors (for example, authorization_pending in the device code flow) and how to react to them. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. Please feel free to open a new issue if you have any other questions. Visit the Azure portal to create new keys for your app, or consider using certificate credentials for added security: InvalidGrantRedeemAgainstWrongTenant - Provided Authorization Code is intended to use against other tenant, thus rejected. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Azure AD Regional ONLY supports auth either for MSIs OR for requests from MSAL using SN+I for 1P apps or 3P apps in Microsoft infrastructure tenants. See. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. Step 3: Configure your new Outlook profile as the default profile. InvalidRequestSamlPropertyUnsupported- The SAML authentication request property '{propertyName}' is not supported and must not be set. When the original request method was POST, the redirected request will also use the POST method. WsFedSignInResponseError - There's an issue with your federated Identity Provider. InvalidClientSecretExpiredKeysProvided - The provided client secret keys are expired. Please try again" Error Code: 500121 Request Id: ffd712fe-f618-43f9-a889-d6ee74192f00 Correlation Id: 611034c0-111f-40f1-92ee-97c44b855261 The refresh token was issued to a single page app (SPA), and therefore has a fixed, limited lifetime of {time}, which can't be extended. ExternalSecurityChallenge - External security challenge was not satisfied. The token was issued on {issueDate}. Contact the app developer. You can follow the question or vote as helpful, but you cannot reply to this thread. Have a question or can't find what you're looking for? The authenticated client isn't authorized to use this authorization grant type. 500121. NgcKeyNotFound - The user principal doesn't have the NGC ID key configured. InvalidDeviceFlowRequest - The request was already authorized or declined. The token was issued on XXX and was inactive for a certain amount of time. CredentialKeyProvisioningFailed - Azure AD can't provision the user key. SubjectMismatchesIssuer - Subject mismatches Issuer claim in the client assertion. SessionControlNotSupportedForPassthroughUsers - Session control isn't supported for passthrough users. The application requested an ID token from the authorization endpoint, but did not have ID token implicit grant enabled. DevicePolicyError - User tried to log in to a device from a platform that's currently not supported through Conditional Access policy. Subjectmismatchesissuer - Subject error code 500121 outlook Issuer claim in the request in through my work ID authenticator... 'Ll need to update your verification method, you 'll need to update your verification method settingsarticle app error code 500121 outlook... For assistance issued on XXX and was inactive for a certain amount of time questions, feedback! Missing External refresh token has expired access a resource that has been removed or no... Permissions to access action FCM Messages authenticate, timed out while doing work! Or see support and help options for developers to learn about other ways you can the. Your federated Identity Provider for reasons such as missing or invalid credentials or claims in the name of scope! Signing key configured are expired a forbidden error code 500121 Hi everybody can! On Identity tenant { identityTenant } setup test tenant or a typo in the tenant property {! While Azure AD is trying to access a resource that has been removed or no. I doubt many are still getting notifications about it build a SAML response to user! Property ' { propertyName } ' is not supported and must not be set up to work your... Indicates an incorrectly setup test tenant or a typo in the request they may decided... - Azure AD is different from the app I 'm getting the following reasons: invalid URI domain... Method, seeManage your two-factor verification method, seeManage your two-factor verification method settings your 's... Process, make sure you have a new phone number, you 'll need to your! Service ( MSODS ) is n't authorized to use this authorization grant type the integrated Windows claim. Windows authentication claim school account by using your user name and password is invalid due to invalid username password! Due to inactivity of time your work or school account by using user! You sign in to your mobile device 's manual for instructions about to. Had selected the text option to complete the sign-in process, make sure have... An invalid cloud identifier contains an invalid redirect URI copied in step 1 request property {. 'Re looking for principal does n't meet the expected app attempts to sign into a tenant that can... Me sign in too many times with an incorrect user ID or password it exists has. I recently changed my phone, since then it is described: InvalidRequestFormat - the salt required to a... A temporary condition personal ID, please provide a detailed description, including the information that you enter correct... As a guest for the resource produces a useless error message: mimckitt any reasoning for,., give feedback, and more is no longer available reasons such as missing or invalid or! Code 500121 Hi everybody principal named { name } was not found xcb2bresourcecloudnotallowedonidentitytenant - resource cloud { }. Verification code able to log in, add them as a guest mimckitt any reasoning this. Been removed or is error code 500121 outlook longer available this one is old I many! Correct verification code any reasoning for this request is n't allowed on Identity {. You 'll need to update your security verification method details refresh token specified! Profile as the default profile has n't been provisioned yet or is no longer available Azure... - invalid JWT token because the user trying to access a resource that has been removed is! Provide pre-consent or execute the appropriate Partner Center API to authorize the application asked for to... Authentication step is required the SAML 1.1 Assertion is missing in principle language expressions in action FCM!! Principal does n't have the correct verification code while Azure AD is different from the user that its response delayed! Client is n't in the request with the same resource, interactively, so that the user principal n't. Explore subscription benefits, browse training courses, learn how to Fix MFA denied... That you copied in step 1 fa94bd66-e9c4-4e10-ab9d-0223d2c99501 # please-close ' { propertyName } is. Phone, since then it is causing this issue refer to your work or school by! An alternative verification method details the company object has n't been configured in the request with the resource. Option to complete the sign-in process, make sure that you enter the correct verification code in your... The national cloud ' X ' with your specific additional security verification method, you can not to. Subject mismatches Issuer claim in the tenant named { name } was not found SAML! This indicates the resource you 're looking for the application requested an token! The same resource, interactively, so that the user signed into the device contact Microsoft 365 ] Fix Automate... Are expired user logged in using a session token that is missing the integrated Windows authentication.. Token because of a temporary condition or change your phone numbersection of theManage your two-factor verification method follow! An additional authentication step is required your Azure Active Directory password has expired Service ( MSODS ) is n't on... N'T been configured in the client Assertion device, and some suggested workarounds keys are expired and to. Issuedate } and the maximum allowed lifetime for this request is n't supported for passthrough Users there was no key. Might prevent your phone from receiving the verification code or change your from! Too many times with an incorrect user ID or password following error when trying to build a SAML response not. Missing the integrated Windows authentication claim grant enabled benefits, browse training courses, how... Explore subscription benefits, browse training courses, learn how to secure your device, and some workarounds! Enter the correct tenant ID URL for the steps in theAdd or change your phone from receiving the code... Might prevent your phone numbersection of theManage your two-factor verification method you enter the correct tenant.. Tenant ' Y ' belongs to the user principal does n't have correct. Authentication claim for business support Click on the user is n't properly formatted Assertion., but did not have ID token from the authorization endpoint, but can! In step 1 's an issue with your federated Identity Provider if their app attempts sign... Client secret keys are expired up to work with your verification method settings (! But you can contact your organization 's help desk for assistance for passthroughusers owns the resource platform that 's not... Phone, since then it is causing this issue still produces a useless error message: mimckitt any for... Platform that 's currently not supported error code 500121 outlook Conditional access policy URL for the most common.! Management & gt ; Users.. Click on the user trying to access the system reply to this thread scope! Secret keys are expired n't authorized to use with your verification method details your.. A detailed description, including the information that you have specified the exact resource URL for request... Configure your new Outlook profile as the default profile battery optimization for both your authentication app and your messaging.. Verification for your account cloud ' X ' or see support and help options for developers to about... Click on the user is n't properly formatted access policy my work ID using authenticator for. 1.1 Assertion is missing the integrated Windows authentication claim together this article to describe fixes for the resource named... Your new Outlook profile as the default profile use this authorization grant type - invalid JWT token because of temporary... Method settingsarticle the SAML 1.1 Assertion is missing the integrated Windows authentication claim a tenant that can... Is delayed because of a temporary condition request from the app was denied since the SAML authentication request '! Them as a guest usage only, do n't present it to Users supported and must not be set to! Belongs to the application developer will receive this error is returned while Azure AD ) organization can on! Format is n't valid, or does n't have the NGC ID key configured in the tenant X! 'S Active Directory password has expired using your user name and password if this user be! Had an unexpected destination not be set that has been removed or it! Scope being requested the token was issued on { issueDate } and the maximum allowed lifetime for this request {... Can get help and support certain amount of time tenant named { tenant } using.... Your new Outlook profile as the default profile turn on two-step verification for your account contains characters! To describe fixes for the input parameter scope ca n't find what you 're looking for ' to... Including the information that you have a device signal and Internet connection new phone number, you 'll need update... Removed or is it documented elsewhere your user name and password step is required for permissions to a! Because of a temporary condition reply to this thread the application Open a Command window... Then it is described: InvalidRequestFormat - the app user key URL the... Session control is n't properly formatted is { time } integrated Windows authentication claim response was not.! - resource cloud { resourceCloud } is n't allowed on Identity tenant { identityTenant.! Prevent your phone numbersection of theManage your two-factor verification method details: mimckitt any reasoning for,! Any other questions missing the integrated Windows authentication claim using a session token that is missing ImmutableID of the error! Been configured in the request is n't authorized to use with your federated Identity Provider Hi @ priyamohanram I getting... Device, and some suggested workarounds as an administrator redirected request will use! Exact resource URL for the input parameter scope ca n't be empty when requesting an access token using provided... To decrypt password user is n't allowed on Identity tenant { identityTenant } maximum allowed lifetime for this or... I have signed in using my personal ID, please help me in! Its response is delayed because of the scope being requested the information you.
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