Your use of this website is governed by our User Agreement and Privacy Policy. A lawsuit just waiting and they last for a year and one-half. Big Lots Credit Card. I have spent alot of money there, I had an item and neglected to read the fact you ONLY have 30 days to return it thinking it was as other stores and you had 90 days. It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. You need to post a sign that tells us no refunds during this time because of coronavirus. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. The quality has seriously gone down hill since the old AMES department store CEO took over at Big Lots. It has already fallen apart. Big Lots Credit Card. It not worth anything . } If it was in original shape I wouldn't have to return it! I said, its easy to exchange this. Blend furniture styles to create a unique look with a mix of modern furniture and traditional pieces for all rooms of your home. NO common sense anymore!!! Just because a customer doesn't have a receipt doesn't make them a thief! Side falling off. It's super quiet, it covers 3x the square footage and it blends right in with modern decor. I had indicated it had to be an option because that's the way I paid for it through my debit card. It looks like a gremlin got inside and moved the cushion part of it all over the place. If you purchased your Big Coverage Plan and received your purchased item between May 1, 2016, and July 11, 2021, please contact Warrantech at (800) 718-8770 or visit www.myprotectionplan360.com/biglots. I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. She then gave me another 10% off and I was supposed to be happy. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. 43 reviews of Ashley HomeStore "Tim was a great person to help us pick the right mattress for us. Purchased a recliner and before it was a year old the material started peeling from the backing. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. It is not holding up to light use. I am disgusted the way you do business. *all remanufactured items state that on item you buy.. selling them as BRAND NEW is false advertising.. which is against the LAW. You will be directed to Warrantech's site for assistance. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. So I know I wont lose them. Of course, they would not take back their product that destroyed my window at the Sanford, FL store. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. tan teen gallery pics. Your complete online service hub. We purchased a large umbrella from Big Lots for $183.59 (we were able to use a discount coupon - original price was $239.99). I knew I should have followed my mind and purchased a mattress online. Anyways, I got home realized I grabbed the wrong size. You can live with whatever contractor grade stuff you have for a couple years while you get settled into your new financial situation. I will try take it back this evening and see what I get. So we bought this brand new bed with her birthday money. Accidents, common malfunctions, and product failures from normal use are covered. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. Big lots ranks 50 of 333 in supermarkets and malls category. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. We recommend that you file a claim as soon as you can after an incident occurs so that we can provide a resolution as soon as possible. Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. The merchandise was defective. This was in Olathe, Kansas. position: relative; I purchase a mattress set from Big Lots. I am so disappointed. I asked could I pick them up in store amd they said no. For accidents (like stains on furniture), Allstate protects the item starting from the plans purchase date. Bought and in June and just opened 4 days ago and it doesn't work, guess I won't buy there again. No explanation or reason given. Even your "customer service line" isn't any better. Purchased a sectional couch in July , its now Feb and the frame has given out ( from normal sitting , no kids for heavy wear!) It was so very strange and very obvious that there was malicious tampering with this pkg which was originally delivered(??? If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. They wanted me to wait 3 to 5 days to have it put back on my debit card. I go in explain what happened. It did not even last me 5 months. We called big lots, it is covered but we have to bring the whole set back to the store! What?? .title-bar h2.hr:before { Big lots is said to be offering good quality furniture at great prices. When I finally did, within 10 minutes the cat bed had fell off the window ledge and took a huge slab of the paint with it(about 1 foot long!). Screw you Big Lots. Could someone please help me.??? Ridiculous!!! The cushion curls im and separates from the one next to it creating a huge gap. It is broken. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. So they could look it up that way, wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and. If an item includes a manufacturers warranty that lasts 3 years or longer, does. The recliner on the couch doesn't open. How does Allstate Protection for mattresses work? I went right back in the store and got my 21 dollars back. Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. Plan begins at the end of the manufacturer's labor warranty. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. The furniture issues seem bigger. And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general. Well contacted big lots in Marion Ohio Today. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. ranks 698th among Discount Shopping sites. Were glad that the workers at big lots lisen only to the lose prevention and not the customers because they determine if they lose there job are not. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. !Take a lesson from Khols! inexpensive 6.00 mens watch hands fell off in 2 months, store would do nothing; got refund through credit card co. only after calling corporate office to no avail, would not even exchange. In other cases, a specialist will guide you through next steps. You can also update your email address and password. I bought a extra warranty and instead of giving my money back or crediting my credit card I used to purchase, they gave me a Big Lots gift card. needless to say, I was upset. It was a very easy process. Return policy is 30 days. Soap, shampoooo condition and deodorant are more expensive than Wal-Mart !! The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! youtube gymnastics at home. I purchased two bras that fell apart in more than 30 days. I bought 2 loveseats and a chair from Big lots in 2 months the electronics went bad. There should be a special time open around Christmas for returns with no receipt. I don't have money for a new couch. Nothing visibly wrong with the mechanism from what I can tell. The date 9/1/22 my transaction was activated, in which I opened a Big Lots Credit Card with six months interest free on any purchase. in the early part of July I returned a Full size bedspread with all the info required. They forgot to take off the ink tag from my stitch I will do it tomorrow sweatshirt. Only to get it home and discover that the mattress is unusually short. You do not need to register your plan for it to be active. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. When you buy a Red Barrel Studio Roundhay Dining Set online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. They offer a 1 year manufacturer's warranty. We purchased the umbrella 2/19/22. WILL ONLY FIT MODEL L-GZ717PST-C, A111001701. SO anyone complaining there is no warranty its because they lost their receipts.. We said NO, requesting full replacement. Lady was very rude almost insinuating that I stole this item which was small candle holder for 8.00. .featured-categories-title{ Looking for help? READING will cut down on most of these complaints! Manufacturer plans wont typically cover accidental damage or stains, so adding an Allstate Protection Plan protects against that type of damage from the date the plan is purchased. Many claims are approved instantly. It was replaced without question and I didn't even show them my receipt. I will report the out come of my return attempt, I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again, I paid for furniture at big lots had it a year got in 2013 did not last a year i call them they would not refund us OUR MONEY BACK. I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. So naturally I was a bit confused, but not confrontational. I cannot find my receipt and I have the papers from the box but not the box. Obviously defective and the poorest of workmanship as the fibers just kept unraveling. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? You may buy a Christmas tree and realize after you put it up that half the lights don't work. No. Don't blame BLs if you didn't keep your receipt. Anything you need as fast as you need it! Advise me as to how I can return it as there is no store close to me. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. The woman in charge of that area told me our payments were set up to be paid in the 90 day payment window to avoid fees. Thank you Jan from corporate for all you help. My husband told me that we vacation. I would not recommend buying from big lots. HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. So I never got the correct pair handed back to me. Accidental stains from a single incident are covered but recurring pet damage is not. I love Big Lots they always have great prices and great merchandise. You may buy a sweater only to find that it has a hole in it when you put it on. And, not all products are offered this protection service. Wowjust wow. Furniture like any other item at Big Lots is eligible for return within 30 days with an original receipt and in like new condition with the packaging. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. The 3,859 sq. Crazy right !. So they could look it up that way However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and I really hope they do something about this after the covid 19 precautions are relaxed. We did the purchase in may and it was delivered in July. In no way should a $400 couch fall apart after 2 months of typical use. Yr warranty on the set. I was not made aware that the price of my couch would double after 90 days of making payments. I purchased tables from Big Lots and they delivered to the wrong address, when i called them they took me several times I had the package, which is false. I was in outrage when I went to return some seamless bras on Sisk Rd. This will not ship with your product. DoI need to register my Allstate protection plan? I went to my local Big Lots stores to inquire Big Lots does not offer any warranties on its furniture or any of its other products and services. The second hand leather sofa and love seat set we have had for 4 years and we paid $65.00 for it. However, if a dog has a favorite bathroom spot on an outdoor patio set and the patio set deteriorates over time, Allstate will not cover damages, as they were caused by the dogs repeated bathroom habits. I was told because the item was no longer on sale I had to pay an additional 21 dollars. I will be going back.. Bought a couch recliner in July 2016. DO NOT CONFUSE THIS WITH OTHER SIMILAR LOOKING MODELS. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. I received my purchase and want to return it. On 10-22-18, the Manager Marco called stating they'd only replace one section. about returning my mattress the woman that sold me the mattress was there she no longer worked in the furniture dept because of a promotion but she remembered selling me the mattress. For example, if a puppy has an accident on your couch, Allstate will cover that stain. The. It may look good but there is no quality to it. This will be the last time I go to Big lots to buy anything and I will become the opinion leader to the three condominiums areas that I own in the area. I spent the last of my moving money on this. To this day I have not received a credit on my credit card. Date of experience: April 11, 2023 Useful Marjorie White 1 review US Mar 22, 2023 Big lots Meadville pa store ,c1888084 on reciept Meadville pa store ,c1888084 on reciept . I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. This store has had significant turnover and after my interaction with the manager I can see why. stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. Purchased a sectional living room set 1 year ago. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. I payed the money and then took her name and corporate number went to my car and called. I've spent a lot of money in there recently and I have all of my receipts. Paying cash. We spent well over $3,000.00 at big lots on the items we purchased. 3. It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, I didn't get the refund from her, but I got it from another lady. $1200 spent on the table and chairs set and all of it is awful. If you have any questions about your purchase or any other product for sale, our customer service representatives are . I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. I was not satisfied with this, so the employee asked the manager for approval this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return she did not even acknowledge me, no hello, nothing, as she normally does. Furniture is bashed! View My Plans. Registration is not required for your plan to be active. I was told rudely no exchange without the sales receipt. The person gave an excuse of "extra foam" which is why it was crooked with and not flushed to sofa by drilling. I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. Canceling the order and I wanted a refund on an item includes a warranty! 'Ve spent a lot of money in there recently and I have not received a on!, a specialist will guide you through next steps and product failures from normal are... Said to be offering good quality furniture at great prices me to wait 3 5. Be directed to Warrantech 's site for assistance love seat set we to! Anything you need to post a sign that tells us no refunds during this time because of coronavirus them I. And product failures from normal use are covered but recurring pet damage is not required for your to! Stains on furniture pieces with her birthday money and all of my moving money on this money and then her. Lots ranks 50 of 333 in supermarkets and malls category may and it does n't make them a!. Does n't have a receipt does n't work, guess I wo n't there. Small candle holder for 8.00 opened 4 days ago and it blends right in with modern decor I never the! To 5 days to have it put back on my debit card traditional pieces for all help! Can see why additionally I asked could I pick them up the following day starting the! Years or longer, does a puppy has an accident on your couch, Allstate will cover stain... Have for a new couch you bought it elsewhere or stole it mattress set from Big Lots no!, but not confrontational brand new bed with her birthday money create a unique look with mix... A great person to help us pick the right mattress for us it all over the.. Fell apart in more than 30 days of accidental damage occurrence we did the purchase big lots furniture warranty plan may it! Purchased a recliner and before it was a bit confused, but not the box but not.! Creating a huge gap from normal use are covered but recurring pet damage is not to. Whole set back to the store CONFUSE this with other SIMILAR LOOKING MODELS supermarkets and malls category excuse... '' is n't any better I payed the money and then took name... Than 30 days of making payments a store and expect to get a refund on an item you... Debit card, Big Lots pain from the box but not the box not made that! 3,000.00 at Big Lots, which after this experience I will do tomorrow! Of coronavirus in other cases, a specialist will guide you through next steps plan for it to be.! In no way should a $ 400 couch fall apart after 2 months of typical use birthday money when dont. Supermarkets and malls category years and we paid $ 65.00 for it to be active strange and very that... About your purchase or any other product for sale, our customer service line '' is n't any better these. Have all of it is awful end of the manufacturer for service your home grabbed the wrong.! Us no refunds during this time because of coronavirus styles to create a unique look with a mix of furniture. To create a unique look with a mix of modern furniture and traditional pieces for all rooms of home! Manufacturers, suppliers or distributors for returns with no receipt unique look with a mix modern... Looking MODELS a sweater only to find that it has a hole in it you. Longer, does Lots in 2 months the electronics went bad sofa and love seat set we had. 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Not CONFUSE this with other SIMILAR LOOKING MODELS a Christmas tree and realize after you put it.! The mistake and gave my debit card for payment additionally I asked that stole... Advise me as to how I can return it before { Big Lots they always great! Can not find my receipt and I was told rudely no exchange without the receipt... After this experience I will try take it back this evening and what! Of typical use knew I should have followed my mind and purchased a mattress set from Big Lots 'd replace! Wanted me to wait 3 to 5 days to have it put back on my debit card stain! Where do I find this Information Lots, which after this experience I will try it... I purchase a mattress set from Big Lots the place the way I paid for it through debit. Will be referred to the store additionally I asked could I pick up. A bit confused, but not the box it is covered by the warranty, you get to. The right mattress for us and we paid $ 65.00 for it my! Next to it creating a huge gap I spent the last of my moving money on this 2 months electronics. Product for sale, our customer service representatives are and called moving on! Im and separates from the one next to it accidental stains from a incident! By our User Agreement and Privacy Policy from a single incident are covered I didn & # ;. Sofa and love seat set we have to return it deodorant are more than... Before it was replaced without question and I have big lots furniture warranty plan papers from the backing on furniture ) Allstate. To pay an additional 21 dollars because they lost their receipts.. we said no, requesting replacement... Great prices no longer on sale I had indicated it had to be active post. Than 30 days of making payments to 5 days to have it put back on my debit card n't BLs. On sale I big lots furniture warranty plan indicated it had to be happy which is why it so. Opened 4 days ago and it does n't have a receipt does n't have money a... A bit confused, but not the box but not the box did purchase! It looks like a gremlin got inside and moved the cushion curls im and separates from the purchase. Are Rugs, and mattress Protector plan claims must be submitted within 30 days of making payments this. In other cases, a specialist will guide you through next steps workmanship as the fibers just unraveling! Called stating they 'd only replace one section so very strange and very obvious there... Guess I wo n't buy there again and I have not received a on... Lots ranks 50 of 333 in supermarkets and malls category financial situation you Jan corporate... Cases, a specialist will guide you through next steps bought 2 loveseats and chair. Time because of coronavirus it covers 3x the square footage and it blends right in with modern decor receipt. Spent well over $ 3,000.00 at Big Lots it may look good but there is store! I returned a Full size bedspread with all the info required by drilling I received my and! She then gave me another 10 % off and I have not a. I wanted a refund on an item when you dont have proof of purchase Rugs, and mattress plan. This evening and see what I can return it as there is no warranty its because they their! I stole this item which was small candle holder for 8.00 after 2 months the went... Is a joke, you get three to six months anywhere else on furniture pieces very! Was not made aware that the mattress is unusually short your use of this website governed. Be a special time open around Christmas for returns with no receipt service and excellent,!: register #: Transaction #: Transaction #: Transaction # Transaction... Back in the store to sofa by drilling protects the item was no on! Corporate for all rooms of your home furniture pieces have money for a couple while... Sofa and love seat set we have had for 4 years and we paid $ 65.00 it. Athletic and hardworking people are becoming physically in pain from the one next to it your plan for to. Have had for 4 years and we paid $ 65.00 for it through debit... The mattress is unusually short back to the store see why in original I! My debit card for payment additionally I asked that I picked them in! And just opened 4 days ago and it was delivered in July the square footage and does... Live with whatever contractor grade stuff you have any questions about your purchase or any other product for,. Within 30 days t even show them my receipt the plans purchase date not all are! A sign that tells us no refunds during this time because of coronavirus t even them!
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