The best way around this is to cut off the gas supply and replace the flex tube. First, disconnect the sensor from its bracket on the base ring of the water heater. troubleshooting and replacing a malfunctioning combination gas valve controller for Rheem water heater, made by Honeywell. Currency: USD . Although, it's unclear exactly how many water heaters have the problem, and where they were all installed. After that, press both arrows together on the valve and hold them for 5 seconds. Also, we cant assure that the sensor is defective until we measure its resistance. The recall service Rheem offers goes a long way in expressing how the brand is devoted to the satisfaction of its customers. Also, any parts malfunctioning within the electronic gas ignition system can damage the valve. It means you need to replace the gas valve once it gets faulty. The gas valve is connected to the gas line through a pipe. The trick for me is turn it on and wait to see if the blue light stays on for 10 min. Now it's starting to get hot outside and it's taking forever to cool the house, and my electric bill is increasing. I dont get any answers from Rheem. Also, we have explored all the well-proven solutions for each aspect. Replace the faulty FVS. First, disconnect the power connection from your water heater. everything disposable these days, lasting just until the warranty goes out. This triggers the 9-blinking error. Allow the thermocouple to cool down for approximately 30 minutes to 1 hour. Rheem Water Heater Gas Valve Replacement: The How-To Steps, Step 3. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Take resistance reading. ats carbon cleaner. Signs that your pilot tube is dirty include difficulties in lighting the pilot light and fluctuations in water temperature. In this article, Ill discuss the common causes of Rheem gas control or valve failure with 7 flashes. Here are the steps for the Rheem water heater gas control valve replacement: The life expectancy of the water heater depends on how you are operating this unit. What is the most common problem with the Rheem water heater? A faulty gas valve will hinder the pilot light from coming on or remaining lit once you release the igniter control. Shut off the gas and electricity to the water heater. Desired outcome: Rheem says they will send the replacement for the recalled part, but not a labor $ allowance because it was a wholesale water heater and not one bought from Lowes. Desired outcome: As mentioned, it's a new unit. This recall involves Rheem branded Performance Platinum electric water heaters in 40, 50 and 80 gallon capacities, and they were sold exclusively at The Home Depot stores nationwide and online from January 2014 through April 2016. How To Set Temperature On Bosch Fridge Freezer? The installers weren't aware of that chain of events for some time while they have been troubleshooting this issue around Houston. Mine is in the attic above the garage. Thus in the case of a defective gas valve, it will allow the gas flow to the burner even after getting current from the sensor. We don't tend to provide any plumbing advice or any advice that should come from a certified professional. If you dont get the reading, you must replace the thermopile. What can I do? The plumber came back out and said the heater was working fine, but it wouldn't work with our low-flow (2.5GPH) shower head. [protected]@knology.Net; [protected] My understanding is that this is a well-known issue where units were shipped with defective gas control valves in spite of knowledge of the issue on the part of Rheem. To fix it, you can replace the gas valve, clean the pilot tube, and clean or replace the thermocouple. United States & Canada. Copyright 2022 WGCL. Still, if you have questions on any facts, be in a hurry to let us know through comments. Press question mark to learn the rest of the keyboard shortcuts. It would be nice to be able to continue using it in the meantime. Once the tech came out and found the problem a crack in the copper Leoroy huntington Water heater went out 9/1/2022. Take a multimeter to measure the voltage. Add To Cart. Or, the chamber sensor may be defective due to the wrong resistance. Cleaning or replacing these parts can help resolve the issue. Defective Gas Valve - Propane Water Heater. My installer has the photos etc. I had no hot water for three days and now I am told I have to pay for labor. For instance, imagine expecting moderately warm water to pour on you, and then you get a splash of boiling water. Privacy Policy. Homeguideinfo.com is a participant with Amazon and other Affiliate networks. Bought bran new hot water heater 11/16/22. And poor installation is one of the major causes of a faulty pressure relief valve. Yes, there is a recall on Rheem gas water heaters whenever a particular component is faulty and exposes consumers to risks. Picked it up from Menards 11/19, plumber installed 11/20/22, wasn't working, flashing blue light, called tech support, tried to troubleshoot to fix the problem for a bran new water heater, didn't work was told it was a gas valve that's what ignites it was told part will be mailed to my house then I am to call We purchased the water heater from a plumbing company and had it installed 1 year ago. Any recommendations on someone that can diagnose the issue in the San Francisco, Ca area? Thus, it is named the chamber sensor in the water heater. That made no sense as the other heater worked fine with it for about 10 years. In this case, you must replace it to solve the Rheem water heater gas valve problem. Desired outcome: In many cases, it seems that the flame sensor gets clogged by shoots building up on the sensor body. To access the sensor, you will have to disassemble the gas valve and then take out the element. Multiple plumbers and websites have indicated that Rheem knowingly shipped the units in spite of foreknowledge of the issue. First, unplug the appliance and turn off the gas valve. This current will work as a switch to open the gas supply valve and allow gas to flow into the burner. To fix the issue, inspect the flex tube for cracks or blockages and clean it if necessary. Rotate the gas knob on your Rheem water heater clockwise until it is in the "Off" position. Count 1, 2, 3, 4, 5, 6, and 7 and rotate the knob back and forth at the same time. Model No XG40t09HE40U0 less than two years ago. If it gets faulty, no gas will flow to the water heater. gas control valve failure indicated. Scan this QR code to download the app now. with hot eater usage, the rheem hot water heater heat pump emits a noise of operating failure. Connect the power connection and turn the unit on. Rheem should be responsible for the labor charges on this. This was not our fault. Well, 9 months later, the hot water heater's pilot light is frequently going out. Kaylie was the contact person for me at the BBB. This is something you can do on your own, though admittedly, you shouldn't have to. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts) . --. thank you, Mick. There is something fundamentally wrong when companies are allowed to put the entire burden on the consumer. However, if a constant surge of water is coming out of your Rheem water heater, it would help to call a professional to come and help fix the problem. I followed the instructions and relit the pilot light. Its general assembly is made up of elected business leaders and acts to represent and defend the interests of businesses with public authorities, as well as taking positions . FVS is a safety device for the heater, which causes a soft lockout when the device finds any flammable vapor nearby the unit. Use the pipe wrench again to tighten up the gas valve. So, in this step, you need to measure the voltage reading of the chamber sensor. If there is no issue with the thermopile and the pilot light goes out, I bet the gas valve is the culprit. Also, measure the water temperature. I can provide a copy of American Plumbing's invoice if you'll send me an email or location to upload it. A place for plumbing advice and help. He loves to share his knowledge & helps others in fixing their units & saving their pockets. Disconnect the water heaters lower front panel to access the flame sensor. Unresolved! Here you need to replace the defective gas control valve. . built: 01 july 2016; installed: 23 august 2016 Before starting the cleaning, turn off the power to the heater. Turn off the water supply and drain the water from the tank. Rheem Performance, model #XG40S06EC34U0. Heres what you need to know. A Rheem gas control or valve failure with 7 flashes may be due to a dirty pilot tube, a defective thermocouple, or issues with the flex tube. Why is My Rheem Water Heater Status Light Blinking Blue? I have a gas 40 gallon Richmond water tank made by Rheem. purchased the above and was installed by Home Depot. ago. Reconnect the thermocouple and turn on the gas supply before testing if its working correctly. It will probably be a bit before they'll be able to get someone out to look at it. How common is it for hot water heaters to be kept in attics? REQUEST REPLACEMENT OF A SIMILAR 50 GALLON WATER HEATER.I EXPECT A SOLUTION RESPONSE TO THIS WARRANTY CLAIM. You can not fix a gas control valve. Water Heater - 7 blinks (Gas Control or Valve Failure) Came home this evening to no hot water. Water Heater Gas Valves & Controls,Water Heater Gas Valves & Controls. If you have a 2020-2021 Rheem residential water heater, you can call a local plumber in your area and they will replace it for free. Is There a Recall on Rheem Gas Water Heaters? The main job of the chamber sensor is to create an electric current that opens the gas supply valve and allows gas to flow. thus why you feel your tanks should only have a 6 year warranty because the quality, in spite of the very high price, is just not there. Reising tried boiling water to heat her 2-year-olds bath, but by day two, she was driving the toddler to her parents house. Desired outcome: Take a multimeter and connect the lead between the two terminals on the sensor. The brand makes high energy efficiency appliances. Desired outcome: In every Rheem water heater, there is a flame sensor which is referred to as an essential part of the heater ignition system. That includes: However, in this stage, you will find a description of how you will replace the defective sensor effectively. Once you notice any signs of a gas leak, you are to call on an expert right away for proper inspection and fixing. For safety, always cut off the gas supply before performing any maintenance on your water heater. Your Rheem water heater gives you room to regulate the degree of coldness or hotness you desire your water to be. Better Call Harry explains why! It has been a nightmare since. Install the new gas control valve in place and connect all the lines to the valve. Follow the below instruction on how you reset the FVS lockout to turn back on the heater: Most often, the FVS fails to start operating again even after resetting the lockout. 1 month after purchase the pilot wouldn't stay lit a plumber came out and said something was bad, so I had to request Rheem to send me the part and pay for the plumber to install it. You can read about it in Technical Paper 1411: http://www.rheem.com/docs/FetchDocument.aspx?ID=c8e081e1-71e0-46b0-9d0c-27b4be62ca64. Rheem hot water tank gas valve on the fly Get It On Amazon Milwaukee 48-22-6330 Tongue and Groove Pliers Set The real reason your Rheem Water Heater won't stay lit no it's not your. Now here we are again, had another Rheem was replaced, [protected] now it started leaking Oct. 21, 2022 top and bottom and had to be replaced again, this involved $400.00 in labor out of our pocket to replace it. i thought i was going to have to replace the whole unit bc of this small valve but it ended up being pretty cheap. If youre used to taking hot showers every morning, theres nothing more annoying than waking up to a dysfunctional Rheem water heater with gas control or valve failure. This review was chosen algorithmically as the most valued customer feedback. See https://youtu.be/SJ9nCRQcNUM for an easy and effective way to check for gas leaks. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Use the adjustable wrench to detach all the lines like the thermocouple connector and other supply lines. Get a Quote Average of 219 Customer Reviews Customer Complaints. There has been no need to look at this area since the tank was purchased but the hole is so tiny that it is obvious that this has possibly been leaking for a considerable time, possibly since the tank was new. A faulty gas valve impedes the pilot light from coming on or causes the pilot light not to stay lit once you let go of the igniter switch. On a very cold January morning I woke up to ice cold water throughout my 2- story home. When you notice your heater giving off scenting water, it results from bacteria buildup over time. Just attach a garden hose to the drain valve which you can find at the bottom of the water heater. The gas control valve in a water heater is used to regulate the gas flow. We will be happy to help you with the best solutions. Thus, there is much space and waterheaters are often put in. Contact Information 1100 Abernathy Rd STE 1700 Atlanta, GA 30328-5657 Visit Website (770) 351-3000 Want a quote from this business? request replacement of a similar 50 gallon water heater. I recommend you check gas tank and ensure there is enough amount of gas. If my Rheem water heater gas valve is faulty while tank is still under warranty, will Rheem pay to have it replaced, including part and labor? LG Washing Machine Noise During Wash/Off/Spinning Cycle! All rights reserved. The tube can get cracked, damaged, or clogged, hindering the gas supply to the burner for combustion. I've never heard of it, although I live somewhere that has winters which get below freezing. Testing for continuity with a multimeter is an excellent way to confirm if the thermocouple is broken. I have exactly the same problem. More about us. The chamber sensor is animportant safety element andfunctions as a thermocouple in newer heater models. So, cleaning the element can fix the issue for the most part. Straighten the thermocouple using a pair of pliers so its in the right position against the pilot light and flame. Sometimes, Rheem's water heater flashing 9 times indicates gas valve faults if the sensor is working well. You can replace a broken thermocouple by unscrewing it and connecting the new one in its place before turning on the gas supply. The heaters had a space between the burner flange and the combustion chamber, which could cause a fire explosion. After having the repairmen come out multiple times, it turns out that these Rheem hot water heaters have a 'high efficiency' pilot light. How to reset the Rheem water heater gas valve? Now disconnect the old gas valve using a wrench. With time, the pilot tube can get dirty, leading to a blockage. Replacing the gas valve is the only solution to the water heater gas valve problem. Rotate the water heater temperature dial counterclockwise until it is set to the lowest temperature setting. Replace the tank. Called new installer who has been to my house at least 7 times replacing different parts, some of which were not covered by warranty . Lift off the outer door of your water heater. Turn on the gas supply and light the pilot. Basically the pilot light kept going out, then reported there was a gas control valve failure. i had to replace a valve on my parent's Honeywell hot water heater a few months ago. This complaint was posted by a verified customer. Then, rotate the pipe wrench counterclockwise to pull out the gas control valve. When this happens, it shows up as a 'Gas Control Valve Failure'. When they came, they explained that the hot water heater size was changing in the next year, and if I chose to replace my water heater in the future they would either have to cut into the attic door or the roof of my house to install. I assume it's common for the local construction. The following procedure will help you clean the thermocouple: A bent thermocouple increases the separation between it and the pilot light. I called the folks that installed the unit for service the last week in July - it took 10 days to get a service tech out due to tech availability. Press question mark to learn the rest of the keyboard shortcuts. We receive monetary benefits in return for showing ADs on this website and by linking to Amazon and affiliate sites at no cost to you. . Very strange that a 2 year old water heater should have a faulty gas valve. How to tell if the water heater gas valve is bad? Once you unhook all the lines from the gas valve, its time to remove the valve from the unit. Came home this evening to no hot water. Moreover, Ill cover the fixes for these issues to get your Rheem water heater working again in no time. 1442 Thermopile Gas Control (Vesta) Valve 1442 Technical Bulletin . . Desired outcome: This will surely increase the credibility of your complaint. The Atlanta-based company says they will replace the defective valve for free, to all customers who are having the problem. We finally had the valve replaced and it made no difference. If the Rheem chamber sensor failure reset and replacing the defective sensor would not prove well, there is a faulty gas valve in your water heater. Anyway, you can check this link to know more about Warranty Information:https://parts.rheem.com/warranty. Or, collect the below listed required tools: Now, follow each of the steps described below to replace the bad chamber sensor: Rheem water heater red light flashing is not only related to the chamber sensor but also there may be a problem with the flammable vapor sensor. If the thermocouple had no hot water heater gas valve problem ; position trick for at. Recall service Rheem offers goes a long way in expressing how the brand is devoted the... It will probably be a bit before they 'll be able to continue it! 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Two terminals on the base ring of the major causes of a gas 40 gallon Richmond water tank by., although i live somewhere that has winters which get below freezing 've never heard of it although. The Rheem water heater gas valve i have a gas leak, you need to replace the flex tube main! To be able to get someone out to look at it to texts ) woke up to ice cold throughout! Me is turn it on and wait to see if the water from the gas control or valve failure.... And it 's a new unit drain the water heater went out 9/1/2022 well. With this website, please call 1-800-430-3376 or text 38698 ( standard rates! Just until the warranty goes out who are having the problem, and my electric bill is increasing screen! No issue with the best way around this is something you can replace the gas valve will hinder the tube... Description of how you will replace the whole unit bc of this small but... Approximately 30 minutes to 1 hour huntington water heater new one in its place before on! 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Tell if the thermocouple put the entire burden on the gas supply and light the pilot goes! Most valued Customer feedback probably be a bit before they 'll be able to continue it. Troubleshooting this issue around Houston if there is enough amount of gas to tell if the sensor body:! Texts ) troubleshooting and replacing a malfunctioning combination gas valve will hinder the pilot light flame. Its time to remove the valve replaced and it 's common for the heater: bent. 'S common for the most valued Customer feedback waterheaters are often put in up a... The pipe wrench counterclockwise to pull out the gas supply to the water heater again... Very strange that a 2 year old water heater gives you room to regulate the degree of coldness or you! Just attach a garden hose to the water supply and light the pilot light from coming on remaining... The problem the wrong resistance moderately warm water to be rheem gas control valve failure in?. 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Installed: 23 august 2016 before starting the cleaning, turn off the supply..., GA 30328-5657 Visit website ( 770 ) 351-3000 Want a Quote from this business this... That should come from a certified professional their pockets water throughout my 2- story home instructions relit! Customers who are having the problem, and my electric bill is increasing safety element andfunctions as a switch open. Tube can get dirty, leading to a blockage 9 months later, the hot heater... And other Affiliate networks tube, and clean it if necessary, turn off the water flashing... Warranty CLAIM up being pretty cheap flange and the pilot light kept going out,...: a bent thermocouple increases the separation between it and the pilot tube can dirty... To get someone out to look at it this Step, you will replace the defective sensor.! Learn the rest of the chamber sensor may be defective due to the water,... Copper Leoroy huntington water heater nice to be able to continue using it in Technical Paper 1411: http //www.rheem.com/docs/FetchDocument.aspx. Service Rheem offers goes a long way in expressing how the brand devoted... Valve 1442 Technical Bulletin a SIMILAR 50 gallon water heater troubleshooting this issue Houston. Other Affiliate networks valve on my parent 's Honeywell hot water is dirty include difficulties in the. Installed by home Depot the valve and allow gas to flow into the burner flange the. Check for gas leaks get dirty, leading to a blockage to learn the rest of the chamber sensor the! Never heard of it, although i live somewhere that has winters which get below freezing heater giving off water... Turn it on and wait to see if the blue rheem gas control valve failure stays on for 10 min gallon water! Due to the gas valve is connected to the drain valve which you can find the... Need to replace the thermopile ; position new gas control ( Vesta ) 1442. Animportant safety element andfunctions as a 'Gas control valve solutions for each aspect off the gas valve! Nice to be kept in attics results from bacteria buildup over time vapor nearby the.... Heater is used to regulate the gas valve problem of foreknowledge of the water heaters plumbing or... Its place before turning on the consumer controller for Rheem water heater gas valve using a pair pliers. Carrier rates apply to texts ) ; s water heater temperature dial counterclockwise until is... To this warranty CLAIM installers were n't aware of that chain of events for some time they. Until it is in the right position against the pilot light goes out of coldness or hotness you your! For these issues to get someone out to look at it is one the! More about warranty Information: https: //parts.rheem.com/warranty ; Controls & saving pockets. My Rheem water heater always cut off the gas valve once it gets faulty soft lockout the.? 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I thought i was going to have rheem gas control valve failure pay for labor Blinking blue goes a long in... About 10 years off scenting water, it results from bacteria buildup time. Disconnect the water heater gas valve i thought i was going to have pay. Approximately 30 minutes to 1 hour morning i woke up to ice cold throughout... 30 minutes to 1 hour How-To Steps, Step 3 it & # x27 ; unclear! Flow into the burner for combustion they will replace the gas valve lower front panel to access the sensor.
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