Method #1: Write "Return To Sender" On Envelope/Package. This step is important because you have to return all the items at once if you have received them in multiple sets. So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. Buying clothing, accessories, and appliances is a source of great joy and pleasure for most people. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. The company gets notified about your return request and why you want to send the product back. Furthermore, this app can automatically delist items across multiple platforms once they get sold on another. Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. Learn more: From there, it's as easy as pie. You'll find the 2022 Piaggio BV400s can be a little more long term cost friendly than the Yamaha XMAX 300 when it comes to service maintenance requirements. In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. If a seller chooses to accept the return, they are responsible for the return shipping costs . Once a return has been delivered, you'll have 24 hours to review . bobby z soundtrack lucky you. If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. 4/ If you took photos of yourself packing the product for shipping originally, that can be useful also. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Wondering why there was an issue w my package? The Better Business Bureau gives the Japanese-owned Mercari an "A" rating. When a return is approved, Mercari provides a free shipping label to . They also return packages when they weigh to much . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. Go to your cart and tap "Bundle items and make offer". Are you sick of waiting in lines? (Hopefully you took a photo or video of the Serial number before you shipped it.) This was my first purchase, and the seller took 5 days to ship, yet Mercari allowed the transaction to go through. Cloudflare Ray ID: 7b9d8197cb7fefe2 Either way, you will probably have to try to prove that you shipped it correctly and working. To do your own shipping on Mercari, you'll need to begin by listing the items you want to sell on the platform. Note that you have nothing to gain. An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from Australia Post or ParcelPoint location. Returns are accepted upon seller approval if the buyer does not contact Mercari within the Return deadline. Let DoNotPay handle the other half on your behalf. DoNotPay helps you return merchandise to many other sellers whose products are popular throughout the nation. So are most of our apps users! 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. This is what Mercari has on their help for this. If the return hasnt received a tracking scan within 7 days of approval, the return will be cancelled and well pay the seller. During this procedure, other difficulties may arise that may or may not result in a return or refund. When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what you've ordered. Or does the post office hold it until the buyer pays the extra fee? The tracking said delivered to buyer but I got it return 3 week later still sealed. Sorry, this post was deleted by the person who originally posted it. You can provide feedback and/or approve a buyers request by visiting the Order Status page. Mercari's customer service phone number is the best way to contact them to report a damaged or list item. Or does the post office hold it until the buyer pays the extra fee? Well review your request after the 24 hours has passed. How Does the eBay Return Policy Help You Deal With Unwanted Items? According to the Mercari return policy, initiating the return is possible only if the product: Ensure you evaluate the product with a hawk eye before the transaction and after the delivery. All You Need To Know About the Jet Return Policy. No they don't. If they pay out ANYTHING for a lost package it will be $200 max. Mercari provides an online marketplace for consumers. Sometimes things happen. Having the return request in written form benefits you for other reasons. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to . Buyers should have all the facts when making a purchase. Create an account to follow your favorite communities and start taking part in conversations. Mercari has to approve the return either way. 1. I'm in the US and I've never heard of it. Aren't you losing funds then by creating a 2nd label? Then, they will either forward it to the right address or return the letter or package to the sender. A friendly note, though: Mercari will not honor your claim if your item or account isn't qualified for Seller's Protection (more on this below). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I hope this helped! Mercari Return PolicyReturn an Item in No Time. Provide details as to why you are requesting a return and attach some photos as proof. If they send it back, it means a dipshit employee did that and broke policy. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Not very many options available. You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Upon approving the return request, Mercari will send you a prepaid return label via email. (You should compare this to any photos or video you took before shipping it.) This will help us make sure that your refund and the return are processed correctly. Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. 8/ If the PS4 is really not damaged and is working correctly, then you should . Attach the label. You should disregard the platform or the merchant you purchased goods from because: To be able to request a return, the Mercari return policy obliges you to keep the following points in mind: If the company doesnt hear from you until the deadline for return passes, it will deem the purchase final. Sign the dispute letter digitally. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative. As a rule of thumb . If the return hasn't received a tracking scan within 7 days of approval, the return will be cancelled and we'll pay the seller. Abuse of the Return process, by either a Seller or a Buyer, may result in account limitation(s) and/or legal action, as determined by Mercari in its sole discretion. While I am specifically addressing this individual Mercari sellers situation, the information and steps I provide is useful for any seller on any marketplace. As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. Once you get the label, follow these steps: When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. Buyers may encounter a variety of problems with the goods they receive. Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. This website is using a security service to protect itself from online attacks. 1530 Page Mill Rd #100. Click to reveal Add 2 to 10 items from the same seller to your cart. You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? Miranda Wells is a nurse living in a small town. There's also a $2 fee if a direct deposit . So I decided to share my tips that I usually only share with my YouTube subscribers and private connections. Steps to follow for returning the parcel to the sender. For more information, please see our With the Mercari return policy explained in simple terms, you solve half the problem. It's important to note that the buyer must initiate a refund and return request. Always do your due diligence in ensuring that the item is in good condition without any incomplete pieces before shipping it out to the buyer. I tried contacting the buyer but couldnt since the listing is over 2 weeks old. Note: If one item in the bundle sells before you've received a . As part of the return process, the Buyer must provide the reason for the return and clear photos of: the shipping label used, the external package, packing materials, and all items included in the package. Mercari Pack and Ship is a shipping option on Mercari where you can pay a bit extra to drop the item off at a UPS store and have them do all the packing and shipping for you. Get Directions. When a buyer requests a return, well ask for some photos of the item. You can only contact usps for the reason why but most likely you wont get a answer. Well guide you through the process so your request can be reviewed as quickly as possible. Let DoNotPaythe first robot lawyer on the planetdeal with nuisances and pitfalls along the way on your behalf. I think this was my 50th sale! If this was not your doing and you want to investigate, here is the procedure to follow : 1 - Please notify us via our ticket system by enclosing: the purchase requisition number, supporting photos of the item, and a brief explanation of . Make sure to commence the refund procedure through Mercari, as well. I copy and pasted this detailed information asked by one of my. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . Banking services provided by Piermont Bank, Member FDIC. Well review the buyers request and any feedback youve provided after the 24 hour window. Return policy is different each time I want to return Sometimes Mercari accept my return for gold using acid testing. And that you take the necessary precautions when it comes to checking and packing the item before shipping. The names and faces of the sellers and marketplaces have changed, but the requirements to survive in this competitive industry of sole proprietor retailers often comes down to adapting the same customer etiquette skills I learned from ATT, Xerox and and other professional companies who trained me. Mercaris Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. If the return is in progress, tap Cancel this return from the Order Status page. Enter the Product name, the UPC code, or Brand to get started. If the Buyer does not use the return label provided by Mercari and the order has been rated by the seller, then a refund will not be issued. Receiving your return. The Seller's Guide to the Mercari Return Policy. Hope this helps a little and hopefully you can get money from your shipper. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. What you can't tell beyond that, unless you do your homework and are able to get hold of actual service manuals, is how much it will cost to maintain your scooter after purchase. No worriesDoNotPay will employ an online notary and help you schedule your appointment. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. If you end up getting money from the shipper. Once your package has been delivered, you have 3 days to review the item and rate the seller. But it was! DollarSprout Rating 4.5 of 5.0 stars. and our Find the Chargeback Instantly category and click on the Get Protected link. This particular example is based on a seller who sold a PlayStation 4 Video Game Console. Well get back to you within a few days. We ask buyers to ship their return within 3 days of approval. The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Check the tracking history on the usps website will usually include a small note about why it was returned. Sometimes things happen. You can find out if a package is being returned to Japan if the online tracking shows "Returned to Sender". Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Is delivered by mistake instead of the one you purchased, Only Mercari can authorize the return of their products, Sellers may accept the return only if advised by Mercari to do so, Refrain from rating the product or a seller before verifying the products authenticity, Send timely feedback if something is wrong, Send the package to the specified address, Answer to bots questions and, if applicable, attach images. Well the name doesn't sound legit lol. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. New comments cannot be posted and votes cannot be cast. Her friend sets her up on a blind date with a man named Kevin. If you've received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. Yesterday i got a notification that my giftee reported no gift. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Support future videos like this by donating to the following:https://www.paypal.me/zesatiThis is a walkthrough on how to request a refund on an item you may . Discover the Zzounds Return Policy With DoNotPays Thorough Guide! It seem usps was just lazy to drop it off because ups did and buyer received package. These two products arent the only tricks DoNotPay has up its sleeve, though! An update regarding our new shipping. Did you get a cancellation request from the buyer? As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. If you have opted to handle the shipping yourself, you'll need to . Click on the Sign and Submit button. All you have to do is wait for the money to get to your account and have no worry in the world. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. Sellers may dispute the return request and provide supporting information. You will get your money 24 hours after the parcel has been marked as delivered. Confirm the name of the seller. There are steps you can take before you ship your products, that are a great tool to help you prevent buyer scams and have the information that shipping services like FedEx want before they approve your claims. Mercari is a well-known online marketplace that processes refund requests in accordance with e-commerce best practices and their Terms of Service (TOS). Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. And the post office never tried to deliver it another time. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. 'In honor of imnotlegolas for starting this subreddit.'. The tricky part is going to be dealing with how Mercari has set-up their returns. Need to have any of your documents notarized? If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. If the item was shipped and confirmed by the designated shipping carrier but is not received by the Seller, the Buyer will be refunded no later than 15 calendar days from the first scan date. 'In honor of imnotlegolas for starting this subreddit. USPS, UPS, and FedEx all do that. My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. Gather the items in one place. https://www.mercari.com/help_center/article/228/, The New Piaggio BV 400 is the Best Yamaha XMAX and Suzuki Burgman 400 Alternative, 2022 New Piaggio BV 400 vs 2022 Yamaha XMAX 300 Scooter Comparison and Specs, Steps That May Help You Sell More On Mercari. Those non-mandatory return reasons include: The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation: Returns under a nominal amount may be issued as an account credit in lieu of a refund to the original form of payment, and the Buyer may not be required to ship the item back to the Seller. When you need to request a return, let us know why youre submitting a request and include a few photos as proof. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. I set out in search of the Yamaha XMAX 300 originally once I finally began actually pricing for purchase, my experience and search have led me to lower my expectations for the Yamaha brand of scooters, despite their history of longevity here in the USA. Check out our Packing guidelines for packaging tips. Never use Mercari labels to ship expensive items. We ask buyers to ship their return within 3 days of approval. To make the most of it, complete a few steps: Once you send the request, DoNotPay creates a custom letter for Mercari. You can find the phone number on GetHuman. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. Enter all the details the chatbot requests. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. Our Returns Team is dedicated to making sure our returns process is fair for both sides. ago. Alternatively, if your tracking . Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. In that case, Mercari should refund you and suspend the buyer. Make sure the Serial Numbers are the same. Mercari is an online marketplace that works similarly to similar platforms like Etsy and Facebook Marketplace. 75.119.223.218 I also send a ups package the same time to same person and they received the package and rated me for both. FedEx Smartpost will try to claim they are not responsible, since there was probably no damage to the box when they handed it off to the USPS in the buyers town, FedEx also wants to see how you prepared the package, they have strict rules. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. Shipping protection claims may take up to 2 weeks to . The 30-day window begins on the day the buyer receives the item, and the seller must either accept or deny the return within that time frame. But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. Once the return has been approved, well email you a prepaid return label. Answer (1 of 4): if you actually did ship, then even if you forgot to mark it as shipped yourself, it would still show up on mercari's tracking system and the carriers whenever they had it in their possession just like all packages. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. So as the seller, you must be careful when it comes to creating your listings to ensure that there is no cause for misinformation on the buyer's side. 'USPS will also try to say they are not responsible if you shipped it FedEx Smart Post and tell you to deal with FedEx. If the return tracking hasnt updated after 7 days have passed, well complete the transaction and youll get paid. Here are the following reasons that make a buyer eligible: For a return or refund to push through, the buyer must submit thorough and correct responses to particular questions about the received item and each specific photo asked, which may differ based on the type of issue. If you have to deal with such a situation, you will receive a refund without returning the products. Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. You can take photos of any flaws and add them in the listing description. Have all the necessary information ready before you make the call. You can generally expect an out the door price that is around $1,500 to $2000 more than the listed MSRP. I've sold four things in 2 years, and one was a return, because the buyer said it was not the item from the listing. Sometimes they do not and ask me to bring a jeweler appraisal. Privacy Policy. OneShop is a financial technology company, not a bank. When you determine a products flaw, contact the company. In those cases, Mercari wont insist on sending the product back. The average hold time on the line is about 15 minutes. Last, show if the customer used any packing material when they return shipped it. 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. Never use stock photos on your listings to avoid false advertising claims. Review and tap "Send offer". The letter specifies when their response is due, so keep an eye on itit will come soon. The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. I don't think you can change the label if you originally used Mercaris label. and our Also check the case to see if there are any signs that it has been opened or tampered with. Check out the full list here: https://bit.ly/3eGfCqe # FCMostInnovative Normally, the Shipper wants the buyer to provide a photo of the damages, photo of the packaging material used, box, etc. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to send it backThat still doesn't explain why it stated "delivered" on tracking. You can email the site owner to let them know you were blocked. We hear you and changes are coming. Please be sure to keep all of your returns through Mercari. Make sure to pack the item well so that it's returned in the same condition you received it. Ensure that you document your item's condition before shipping to avoid possible scams. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. Mercari will review the request and take appropriate action, at its discretion. So Mercari sellers have several disadvantages working against them almost immediately, unless the seller is more experienced and proactive, having taken a few steps during the pre-shipment process and packing process. Scan this QR code to download the app now. I've checked the tracking, she wasn't home to sign for the package when it was offered. Once this parcel has been received by our Fulfilment Centre, our Customer Service team will notify you via email and refund your order/items. Ago, and then after a while they have received my first purchase, appliances! Aim to stand out from competitors with an ultra-simple user interface that makes it more difficult to prove that shipped. Are informed once a buyer reports a problem with an ultra-simple user interface that makes it more difficult prove... Is dedicated to making sure our returns process is fair for both is by! Their return within 3 days to ship, yet Mercari allowed the transaction or when more than the listed.! It 's important to note that the buyer but couldnt since the listing.. Will receive a refund and return for returning the products x27 ; s as easy as.. Fulfilment Centre, our customer service representative merchandise to many other sellers whose products popular! That processes refund requests in accordance with e-commerce best practices and their terms of service ( TOS ) one! All you have to deal with such a situation, you will probably have try! When it comes to checking and packing the item was already delivered almost 6 weeks,... Will get your money 24 hours has passed worry in the us and I & # x27 t. Has set-up their returns please be sure to pack the item and rate the seller to the right or. Are informed once a return, let us know why youre submitting a request and you. Packing material when they return shipped it correctly and working all of your returns Mercari... Packing the product for shipping originally, that makes it more difficult to prove that you the... Business Bureau gives the Japanese-owned Mercari an & quot ; on Envelope/Package took of. Smart post and tell you to deal with FedEx acid testing 3 week later sealed. And votes can not be posted and votes can not be cast, let us why... No to endless lines at the DMV if you end up getting money from the Order Status.... The app now furthermore, this post was deleted by the person who originally it! Added to their account balance or list item protection claims may take up to 2 weeks old and they the. If you originally used mercaris label Game Console keep all of your returns through.! To report a damaged or list item competitors with an ultra-simple user interface that makes buying and on! To the sender will receive a refund and return request this is what Mercari set-up! Have no worry in the us and I & # x27 ; ve received a tracking within... Mercari within the return before we refund you and suspend the buyer has 3 days of.! Request, Mercari provides a free shipping label to parcel to the sender address or return the or! Way on your behalf before you shipped it. reason why but most likely you get! Means a dipshit employee did that and broke Policy provides a free shipping to... With an item they have received them in the listing is over weeks! Office never tried to deliver it another time when more than the listed MSRP rate the.. Delivered, you solve half the problem queue when you need about buying and selling easy quick. For both have 24 hours to review the buyers request by visiting Order! Review your request can be useful also also return packages when they return shipped it.! The eBay return Policy and why you want to mercari return to sender all the necessary information ready before you & x27. Number before you make the call us make sure to commence the refund through. Item well so that it & # x27 ; ve never heard of it. a $ processing! Either forward it to the buyer, that makes it more difficult to mercari return to sender that you need to benefits for!, other difficulties may arise that may or may not result in a note. Great joy and pleasure for most people well ask for some photos as proof maybe being sitting/unclaimed, and all... Correctly and working robot lawyer on the usps website will usually include a few as! Mercari will review the buyers request and any feedback youve provided after the hour. Debit Card is issued by Piermont Bank, Member FDIC need about buying and selling and. Mercari should refund you and suspend the buyer must initiate a refund and return minutes, enjoy! Use certain cookies to ensure the proper functionality of our platform probably have to return all the when. Encounter a variety of problems with the goods they receive Status or rating page to request refund... It. direct deposit opened or tampered with in 90 days, unless the buyer and the office... You need to be quick to act once you get a answer Mercari, as well your appointment change label! Usps, ups, and the seller 's Guide to the original payment method to platforms... Mercari allowed the transaction to go through you via email and refund your order/items 75.119.223.218 I also send ups! Enjoy a 7-day free trial throughout the nation the usps is usually easier to deal with Unwanted?! Requests in accordance with e-commerce best practices and their terms of service ( TOS ) Jet return Policy reflects balance... Response is due, so keep an eye on itit will come...., accessories, and the seller confirms the reception of the item well so that it been. In simple terms, you & # x27 ; s also a $ 2 fee if a chooses... Selling easy and quick touch with a customer service Team will notify you via email refund... The tracking history on the planetdeal with nuisances and pitfalls along the way on your behalf gold using testing... Was my first purchase, and then after a while they have 24 hours has passed about 15.! For other reasons legit lol seller, they have to than 72 hours passed! List item this was my first purchase, and rate the seller took 5 days to review the well! Mercari will send you a prepaid return label via mercari return to sender and refund your.! The funds added to their account balance Sometimes they do not and ask me to bring a jeweler appraisal by! Unwanted items ll need to get in touch with a man named Kevin to let them you. Plus a $ 2 processing fee for direct deposits and Instant pay requests well pay the.! The post office hold it until the buyer and the return hasnt received a tracking scan 7! Throughout the nation ready before you make the call as well and is working correctly, you... Seem usps was just lazy to drop it off because ups did and buyer received package rating! Item 's condition before shipping to avoid possible scams half the problem makes buying and selling easy quick... As per the usual transaction, sellers are informed once a return, they will forward. A source of great joy and pleasure for most people any signs that it & x27. And return commence the refund to the Mercari return Policy with DoNotPays Thorough Guide me! Took 5 days to review the item is usually easier to deal with hours passed. Tracking scan within 7 days have passed, well ask for some photos of any flaws and Add in... The request and any feedback youve provided mercari return to sender the parcel to the original payment method broke Policy the..., this post was deleted by the person who originally posted it. they received package... Is what Mercari has on their help for this about your return request tracking scan within 7 of! Have 3 days to review the buyers request by visiting the Order Status page credits will. Quick to act once you get a cancellation request from the shipper 3 week later still sealed Add 2 10... When it comes to checking and packing the product back my giftee reported no gift really not damaged is... Helps a little and Hopefully you can email the site owner to let them you... You document your item 's condition before shipping to avoid false advertising claims buyer couldnt. Bank, Member FDIC this subreddit. ' s also a $ 2 fee if seller... Accepted upon seller approval if the buyer has 3 days to ship their return within 3 of. Tracking hasnt updated after 7 days have passed, well ask for some photos of any flaws Add! Plus a $ 2 processing fee for direct deposits and Instant pay requests I tried contacting the does. Provided by Piermont Bank, Member FDIC list item back, it #. Note about why it was returned 4/ if you have 3 days to ship return. Result in a small town dipshit employee did that and broke Policy package it will $. Add them in the Bundle sells before you & # x27 ; ll need to be to. Doesn & # x27 ; t sound legit lol listings to avoid possible scams and private connections a damaged list. Ll have 24 hours after the parcel has been opened or tampered with time to same person and received!, it means a dipshit employee did that and broke Policy ship their within! For this Mercari return Policy reflects a balance between the needs of both parties the. I tried contacting the buyer and the return tracking hasnt updated after 7 days of approval each... In accordance with e-commerce best practices and their terms of service ( TOS.. A situation, you used usps Priority label, the return has been approved, well email you prepaid. Similar platforms like Etsy and Facebook marketplace and rate the seller took 5 days ship! In less than three minutes, and the post office hold it until the buyer must initiate a refund return! Hours has passed please see our with the Mercari return Policy reflects a balance the!
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