Certain items like drugs, counterfeit items, stolen items, vitamins, diet products, and even body parts (yes the Mercari terms and conditions explicitly ban the sale of body parts) are banned so you can feel safe in the knowledge that you arent buying something that could be dangerous for your health. You have a horrible rating on this site, do you have any feedback to why? Tip for consumers:Dont waste your time or money. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. He then refused to sell to me or accept text messages. Decided to switch from another platform well quitting after a week. The ratings allow other buyers to see how trustworthy a person is as a seller. Bought a bag for my wife to replace one that broke. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. Information provided by various external sources. Mercari reps were not helpful in any of the situations. I don't know if I can/should dispute it or just let it go, it just caught me off guard. They do not care about the customer and will blow you off. And overwhelmingly, Mercari reviews note poor customer service from the company. If there is anyone else out there who is going through this, let's get together. It is illegal to keep anyones money! But lets be honest, many of these features are expected on a buying and selling platform. Where do these people come from? The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. There is no help center. Tip for consumers:BUYERS BEWARE! Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. How, long does it take to sell a item on mercari? Its not only buyers wondering, How does Mercari work? and Is Mercari safe?, but sellers too. They charge a 10% selling fee when a sale is completed. Tip for consumers:Avoid purchasing from Mecari. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. As a seller you will receive a notification of this including the offer price. It arrived in a baby diaper box broken in several pieces. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. Trustpilot Mercari review. Here are 8 tips for writing great reviews. Whats Mercari? Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. Could use some work, as it's easy to list, and ion tat sense is good for beginners. In order to find the Mercari contact number, you need to go to the sites contact page and answer a few questions about your issue or Mercari complaints. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. My sister died and I wanted items from 1966. eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer In our experience, Mercaris customer support is okay, if a little unresponsive. I still haven't been paid for things I sold. And then they leave with a smarta** remark. The IRS would like to know where all this money is also? I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. We urge you to be wary of using Mercari both for buying and selling items. How safe it may be to buy and sell on the website is another story. I am a 5 star customer and they treated me like a robot. Products used:None, seller failed to include power cord and lied about listing. One of the best safety features you get with Mercari is the no meet up transaction process. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Their policy is robbery. If they bought it on the morning of 23 and I sent it on the 25th. Mercari U.S. From the same day, I bought two items from Poshmark and not only were they completed in a few minutes, I got one of the items already. I left Ebay because Mercari's fee's were more fare for sellers. Then, as a buyer, if you attempt to verify a sellers' authenticity by asking for more photos/if the item is still available, YOU get banned. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. They refused to pay me, even though it was updated DELIVERED. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. See what we mean? Then well give you some examples of Mercari reviews from buyers and sellers on Mercari. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. The Mercari platforms have bugs. I purchased from 6 sellers and had an issue with 5 of the items. Avoid at all costs! After months using the Mercari service I can honestly say that my time with it has been mostly positive. It was the same information I used just three months prior without any changes. You can search millions of new and used items, with over 150,000 things being added daily. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. Tip for consumers:Never buy fragrance from them. Products used:They dont even care if you havent received any item! If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. Terrible site for a seller. Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. Mercari expert to sell your stuff for you. Mercari reviews on Trustpilot. I would not use this platform. : r/Mercari. Mercari will always side with the buyer. The seller sent me the wrong Watch. When you go to the help center they just push your questions to completed without any answers. Mercari takes the initiative in keeping its users safe in a way that other services should take note. So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. Incorrect/missing item. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. Looking over eBays BBB rating, we see that its identical to Mercaris. But there is no time limit to when Mercari will give you your funds if you don't rate and complete the . Mercari- a place where you can find just about anything you can think of. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. Step 3: Sell an Item by Creating a Listing. I'll be out 164$ and stuck with something damaged and worthless. We recommend giving it a whirl to see for yourself. . Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. The area that is supposed to 14k turned tarnished as well. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. Ratings help build trust between users in the Mercari community. The company has three offices in Japan and three in the United States. If you are fine with losing money just to avoid a possible bad rating that is your choice. I decided to wear the bracelet and it was black. And since I only have 7 ratings, so that poor rating really stands out. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The next step when trying to delete a Mercari account is to fill out the form. This thread is archived Don't buy it! They will just blow your issue off! If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. He responded that I had a faulty app and that I was inexperienced using Mercari. Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. New comments cannot be posted and votes cannot be cast. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. My sister died and I wanted items from 1966. The worst part was I was unable to leave a review for the hapless seller. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. AdvisoryHQ (All Rights Reserved), Why not take that garage sale online with sites like, Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3, Sign up for a Mercari account or sign in with Facebook, Create a listing, adding a few pictures of your item, the price, and description, When the item sells, ship it within 3 business days, Confirm to Mercari that youve shipped the item, The buyer confirms the item arrived as specified (they have 3 business days), After rating the buyer, you receive the funds in your Mercari balance, You can use the money for Mercari shopping or cash out and have it sent to your bank. If there is a direct deposit rejection from your bank, it will cost you $2. I'm sick of paying outrageous shipping fees. Additionally, Mercari buyers are protected with a Money-Back Guarantee. Tip for consumers:Buy at your own risk! I would give a 0 rating if I could. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. Full of SO MANY fake, single item sellers with counterfeit listings. Please contact the Federal Trade Commision and Internet Crime Complaint Center. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. No communication from her at all, which was totally fine. Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. Buyers can use the search features of Mercari as well as the category sections to find it. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. It takes too long for Mercari to send you your money after the sale and now they won't pay me at all for sales I already made. Gain trust and grow your business with customer reviews. File a claim with the mail carrier. The information located on the companys website would make anyone wondering if they should stop now and delete their Mercari account information feel a little better about the safety of shopping on Mercari. Not a big deal but I asked the seller about the charge. Not receiving items as expected and not being able to get Mercari returns approved for a refund left many Mercari buyers unhappy and thinking that they were the victim of Mercari Scams. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. They gave me 4 stars for not sending it fast enough. Item does not fit. And received a childs shirt.After numerous requests to service I can honestly say that time... 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